Experience Designer creating and adapting digital assets for multiple formats in a hybrid environment. Collaborating with a multidisciplinary team in a dynamic marketing agency.
About the role
- Senior Experience Designer at Akcelo leading experience design for diverse clients and projects. Engaging in strategy and delivering human-centered work that advances brands.
Responsibilities
- Lead and deliver end-to-end experience design across complex digital, service, and brand touchpoints.
- Own the design approach from discovery and framing through to delivery and optimisation.
- Conduct and synthesise research and testing to uncover user needs, pain points, and opportunities.
- Translate insight into artefacts like journey maps, service blueprints, user flows, wireframes, and prototypes.
- Facilitate co-design and stakeholder workshops, driving alignment and clarity across disciplines.
- Mentor and guide mid-weight and junior designers, uplifting the craft and strategic thinking of the broader team.
- Partner with creative, strategy, and technology leads to shape integrated, experience-led solutions.
- Champion design systems, accessibility, and best practice, ensuring our experiences are usable, inclusive, and delightful.
- Present confidently to clients, helping them connect design thinking with business and customer outcomes.
Requirements
- 5+ years’ experience in experience, service, or product design across agency, consultancy, or in-house environments.
- Proven ability to lead projects and teams, managing client relationships and delivery outcomes.
- Strong research and synthesis skills, translating insights into actionable design strategies.
- Advanced proficiency in Figma, Miro, and related design and collaboration tools.
- Expertise in information architecture, prototyping, and design systems.
- Experience facilitating workshops and presenting to senior stakeholders.
- A compelling portfolio that demonstrates end-to-end ownership, design impact, and team collaboration.
- Experience in coaching and mentoring other designers (desirable).
- Familiarity with CX strategy, behavioural design, or emerging tech (AI, motion, data-driven design) (desirable).
Benefits
- Flex Fridays
- Gym memberships
- Free breakfast
- Regular social events
- Annual ski trips
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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