Hybrid Senior Experience Designer

Posted last week

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About the role

  • Lead and deliver end-to-end experience design across complex digital, service, and brand touchpoints.
  • Own the design approach from discovery and framing through to delivery and optimisation.
  • Conduct and synthesise research and testing to uncover user needs, pain points, and opportunities.
  • Translate insight into artefacts like journey maps, service blueprints, user flows, wireframes, and prototypes.
  • Facilitate co-design and stakeholder workshops, driving alignment and clarity across disciplines.
  • Mentor and guide mid-weight and junior designers, uplifting the craft and strategic thinking of the broader team.
  • Partner with creative, strategy, and technology leads to shape integrated, experience-led solutions.
  • Champion design systems, accessibility, and best practice, ensuring our experiences are usable, inclusive, and delightful.
  • Present confidently to clients, helping them connect design thinking with business and customer outcomes.

Requirements

  • 5+ years’ experience in experience, service, or product design across agency, consultancy, or in-house environments.
  • Proven ability to lead projects and teams, managing client relationships and delivery outcomes.
  • Strong research and synthesis skills, translating insights into actionable design strategies.
  • Advanced proficiency in Figma, Miro, and related design and collaboration tools.
  • Expertise in information architecture, prototyping, and design systems.
  • Experience facilitating workshops and presenting to senior stakeholders.
  • A compelling portfolio that demonstrates end-to-end ownership, design impact, and team collaboration.
  • Experience in coaching and mentoring other designers (desirable).
  • Familiarity with CX strategy, behavioural design, or emerging tech (AI, motion, data-driven design) (desirable).

Benefits

  • Flex Fridays
  • Gym memberships
  • Free breakfast
  • Regular social events
  • Annual ski trips

Job title

Senior Experience Designer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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