Regional Field Support Technician diagnosing and repairing lighting and control systems for Acuity Brands. Collaborating with engineering teams and providing on - site customer training with a focus on service quality.
About the role
- Field Service Engineer supporting scientific labs through installation, maintenance, and repair of systems solutions. Collaborating with teams and ensuring customer satisfaction across multiple locations.
Responsibilities
- Support customers with on-site installation, implementation, maintenance and repair of systems solutions
- Diagnose and resolve product performance problems
- Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activity
- Document time and expenses in a timely manner
- Train other field Representatives and customers in the solutions
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D
Requirements
- Bachelor’s or master’s degree within the science field
- 4+ years of experience in a similar position or experience as an end-user
- Service experience with ICP, ICP-MS, GC, and GC-MS is a plus
- Experience with the Agilent solutions is desired but not crucial
- Verbal and written communication is clear, respectful, and timely
- Travel: 35% 4-5 days per week in the field visiting customers
Benefits
- Option to work remotely
- Eligibility for company car or reimbursement for personal vehicle usage
- Eligibility for bonuses and stock options
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