Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Senior Account Manager at ADVANSYS managing key client relationships and driving business growth while leading account teams and collaborating across departments.
Responsibilities
- Build and maintain long-term, strategic relationships with key clients, acting as their primary point of contact
- Understand clients' needs, business goals, and challenges to provide tailored solutions
- Serve as an advocate for clients within the company to ensure customer satisfaction
- Regularly meet with clients to assess satisfaction, identify opportunities for growth, and resolve any issues
- Develop and implement account strategies to increase revenue, improve client retention, and identify new business opportunities
- Proactively identify cross-sell and upsell opportunities, aligning additional products or services to meet client needs
- Monitor account health and growth, ensuring targets and KPIs are met
- Oversee the successful execution of client projects, ensuring they are completed on time, within budget, and to the highest quality standards
- Collaborate with internal teams (sales, marketing, operations, etc.) to ensure seamless service delivery
- Address and resolve any operational or delivery issues that may arise
- Mentor and guide junior account managers and support staff, providing leadership and fostering a positive, productive team environment
- Ensure effective communication within the account team and between departments
- Provide training and support to junior team members to improve their performance and skills
- Provide regular performance reports, including KPIs, revenue forecasts, and other relevant metrics
- Conduct client presentations and reviews to demonstrate the value of services/products and progress toward goals
- Analyze account data and market trends to inform strategic decisions and improve client satisfaction
- Manage account budgets, ensuring profitability and cost control
- Negotiate contracts, pricing, and terms with clients, ensuring mutually beneficial agreements
- Ensure all invoicing and payments are processed efficiently and in a timely manner
- Serve as a liaison between clients and internal teams, ensuring all parties are aligned on expectations and deliverables
- Contribute to strategic planning and decision-making to meet both client and company objectives
- Work closely with senior leadership to share client feedback and help shape company offerings.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
- 5+ years of experience in account management, customer success, or a similar client-facing role, ideally in a B2B environment
- Proven experience managing large or complex accounts, with a demonstrated ability to grow and retain clients
- Strong understanding of account management strategies, project management, and business development
- Excellent communication, presentation, and negotiation skills
- Strong leadership abilities with experience managing or mentoring a team
- Strategic thinker with the ability to develop tailored solutions for clients
- Proficiency in CRM software, Microsoft Office Suite, and reporting tools
- Excellent time management and organizational skills, with the ability to manage multiple priorities
- Results-driven, with a focus on exceeding client expectations and business targets
- Problem-solving mindset, with the ability to manage client challenges effectively
- High emotional intelligence and the ability to build rapport with diverse clients
- A proactive, can-do attitude, with a focus on continuous improvement.
Benefits
- Health insurance
- Paid time off (PTO)
- Career growth and development opportunities
- Performance bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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