Quote Operations Analyst at Candescent ensuring accuracy in sales processes for digital banking solutions. Collaborating with cross - functional teams and supporting sales organization.
About the role
- Support Account Operations teams during the implementation of a new SAP S4 system. Collaborate on customer communication and manage order book effectively in a team environment.
Responsibilities
- Support Account Operations teams during the implementation of a new SAP S4 system.
- Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.
- Support customer communication through all relevant channels (email, tickets, phone, in person).
- Provide information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
- Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment).
- Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
- Perform order book management by recording and managing all types of orders.
- Manage deliveries to ensure timely and complete delivery.
- Track carrier and parcel deliveries.
- Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
- Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation.
Requirements
- Strong Customer Service focus and excellent communication skills.
- Working knowledge of MS Office, SAP/CRM and Business Objects.
- Advanced English and French knowledge (written and spoken).
- Understanding of costs and of sales generation.
- Process-oriented mindset and in-depth understanding of complex correlations.
- Proactive, Autonomous, and independent working style.
- A high level of problem-solving ability.
- Ability to contribute to a team environment where performance is measured.
- Experience in working under pressure to meet deadlines and conflicting priorities.
- Successful completion of mandatory education level or vocational studies.
- Bachelor’s degree is a plus.
- 2+ years’ experience in providing customer support in the field of customer service, sales or logistics.
Benefits
- N/A
Job title
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Experience level
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Degree requirement
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