Hybrid Junior Operations Analyst – PWD

Posted 22 hours ago

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About the role

  • Junior Operations Analyst handling operational processes for benefits at MDS Group in Brazil. Involves document management, client interaction, and process improvements.

Responsibilities

  • Perform all operations related to changes to insurable and non-insurable benefits (additions, removals, amendments, upgrades and/or plan extensions) using carriers’ and insurers’ portals and/or systems to ensure correct processing.
  • Download and process the billing kit via carriers’ and insurers’ portals/systems to enable organized and secure delivery to the client.
  • Verify invoices by checking all data and information contained in the Billing Kit files to ensure all processed transactions are correct.
  • Review all received documents to identify contradictory data, gaps, errors, incorrect numbers or documents, and outdated information, in order to prevent issues that could cause losses to the business and/or clients.
  • Record and update the control log for all transactions performed by entering the required data and information to ensure effective tracking of actions taken.
  • Provide empathetic, client-centered service—treating people attentively and using clear dialogue to understand needs and to clarify questions or provide necessary information regarding the billing and/or allocation process.
  • Review dependents who reach adulthood (monthly billing reports and insurers’ registration status) by analyzing reports issued by carriers/insurers and processing exclusions based on age limits.
  • Identify opportunities for improvement through process mapping performed during execution, applying procedures and workflows, and proposing actions that enable continuous improvement in operational performance.
  • Perform other related duties inherent to the role as required by the area, using training, professional development and guidance from the immediate supervisor to ensure continuous professional growth.

Requirements

  • Bachelor's degree in Business Administration, Human Resources Management or related fields
  • Basic knowledge of Excel
  • Experience in insurance operations for health, dental and life products
  • Customer focus, professionalism, collaboration, innovation, organizational skills, analytical ability and resilience

Benefits

  • Meal and/or food allowance
  • Transportation allowance
  • Profit-sharing (PLR)
  • Wellz
  • Wellhub
  • Day off
  • Apoio Pass for you and your dependents
  • Discounts on personal insurance policies such as auto, life, home and travel

Job title

Junior Operations Analyst – PWD

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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