Business Process Owner responsible for overseeing Order To Cash and Claims Management at Bridgestone. Collaborating across teams to enhance process efficiency and operational excellence.
About the role
- Business Operations role focused on systems and automation at Adaptive ML in New York / Paris. Collaborating on workflows and tooling to enhance business processes.
Responsibilities
- Design, build, and operate internal systems and lightweight applications that remove execution friction and increase organizational leverage across how the company operates.
- Contribute as an internal Operating System architect, shaping the systems, workflows, and signals that connect business, technical, and people operations into a coherent, scalable way of running the company — without adding process overhead.
- Own and automate cross-functional execution workflows that span how the company operates from first customer interaction through delivery and ongoing engagement.
- Work closely with sales, marketing, and technical success as inputs and users of systems to remove friction across pre-sales, post-sales, and go-to-market execution.
- Design and instrument internal systems to surface decision-grade signals around cost, effort, adoption, effectiveness, and capacity.
- Improve staffing efficiency and delivery predictability by increasing visibility into technical success and field deployment efforts.
- Build internal and customer-facing mini-apps that turn repeated bespoke work across GTM and delivery into reusable primitives (e.g. calculators, qualification tools, checklists).
- Automate knowledge ingestion and digestion across internal systems (Slack, docs, tools, marketing assets) to reduce repeated questions.
- Exercise strong judgment in sequencing by deciding deliberately what not to automate yet, balancing speed of execution, learning velocity, and long-term maintainability.
Requirements
- Strong technical foundation (software engineering, data, or systems background).
- Familiar experience with Slack, Hubspot, Apollo.
- Experience building automation and internal tools across business functions (RevOps, Sales Ops, Marketing Ops, CS Ops).
- Comfort operating in ambiguity and defining problems before solving them.
- Ability to ship scrappy, high-leverage solutions that people actually use.
- Strong product and systems thinking: understands workflows, incentives, and failure modes.
- Clear communication and collaboration across technical and non-technical stakeholders.
Benefits
- Comprehensive medical (health, dental, and vision) insurance;
- 401(k) plan with 4% matching (or equivalent);
- Unlimited PTO — we strongly encourage at least 5 weeks each year;
- Mental health, wellness, and personal development stipends;
- Visa sponsorship if you wish to relocate to New York or Paris.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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