Hybrid Business Operations – Systems & Automation

at Adaptive ML

• Job title: Business Operations – Systems & Automation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Apollo
• Location requirements: Hybrid, New York City, United States

About the role

• Business Operations role focused on systems and automation at Adaptive ML in New York / Paris. Collaborating on workflows and tooling to enhance business processes.

Responsibilities

• Design, build, and operate internal systems and lightweight applications that remove execution friction and increase organizational leverage across how the company operates.
• Contribute as an internal Operating System architect, shaping the systems, workflows, and signals that connect business, technical, and people operations into a coherent, scalable way of running the company — without adding process overhead.
• Own and automate cross-functional execution workflows that span how the company operates from first customer interaction through delivery and ongoing engagement.
• Work closely with sales, marketing, and technical success as inputs and users of systems to remove friction across pre-sales, post-sales, and go-to-market execution.
• Design and instrument internal systems to surface decision-grade signals around cost, effort, adoption, effectiveness, and capacity.
• Improve staffing efficiency and delivery predictability by increasing visibility into technical success and field deployment efforts.
• Build internal and customer-facing mini-apps that turn repeated bespoke work across GTM and delivery into reusable primitives (e.g. calculators, qualification tools, checklists).
• Automate knowledge ingestion and digestion across internal systems (Slack, docs, tools, marketing assets) to reduce repeated questions.
• Exercise strong judgment in sequencing by deciding deliberately what not to automate yet, balancing speed of execution, learning velocity, and long-term maintainability.

Requirements

• Strong technical foundation (software engineering, data, or systems background).
• Familiar experience with Slack, Hubspot, Apollo.
• Experience building automation and internal tools across business functions (RevOps, Sales Ops, Marketing Ops, CS Ops).
• Comfort operating in ambiguity and defining problems before solving them.
• Ability to ship scrappy, high-leverage solutions that people actually use.
• Strong product and systems thinking: understands workflows, incentives, and failure modes.
• Clear communication and collaboration across technical and non-technical stakeholders.

Benefits

• Comprehensive medical (health, dental, and vision) insurance;
• 401(k) plan with 4% matching (or equivalent);
• Unlimited PTO — we strongly encourage at least 5 weeks each year;
• Mental health, wellness, and personal development stipends;
• Visa sponsorship if you wish to relocate to New York or Paris.