MSD CRM - Subcon role focusing on Sales, Service, and Marketing modules with Azure integration experience. Responsibilities include development using C#, JavaScript, and Power Platform.
About the role
- Senior Customer Success Analyst ensuring client satisfaction at ACS, managing relationships and identifying opportunities for service sales. Leading client meetings and monitoring key performance indicators in São Paulo.
Responsibilities
- Build and maintain strategic relationships with client executives and leadership.
- Manage a complex portfolio, including high-impact accounts, multi-country operations, or highly customized environments.
- Identify opportunities for service/product sales, account expansion, and increased adoption of the solution.
- Lead QBRs and executive meetings, presenting analyses and action plans.
- Work consultatively by diagnosing processes and advising on best practices.
- Prevent churn through proactive risk analysis and corrective actions.
- Serve as an escalation point for critical issues involving support, projects, and product.
- Monitor key indicators (Health Score, NPS) and turn data into decisions.
- Support team development, acting as a technical and consultative reference.
- Contribute to continuous improvement of CS processes, rituals, and metrics.
Requirements
- Minimum of four years of experience in Customer Success.
- Knowledge of HubSpot and NetSuite is desirable.
- Strong communication and negotiation skills.
- Ability to work collaboratively and handle pressure.
- Bachelor's degree in a related field.
- Fluent spoken English for conducting client meetings.
- Based in São Paulo for recurring client visits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Principal Customer Success Manager responsible for high - value enterprise accounts at MyPass. Directs Cebu team and contributes to customer success strategy and operations.
Customer Success Coordinator supporting onboarding, adoption, and renewal readiness for SmartSense solutions. Collaborating with Customer Success Managers to monitor customer health and manage project updates.
Manager overseeing Customer Success Managers for SmartSense, enhancing compliance and safety in IoT. Leading a team to drive customer value realization and operational excellence.
Partner Success Manager in Clio's channel team, managing growth partner portfolios and facilitating onboarding. Fostering relationships and delivering training to ensure partner success.
Customer Success Manager driving adoption and business results using Bynder's digital asset management solutions for enterprise clients. Collaborating with customers to enhance their content experience.
Technical Success Manager translating customer business objectives into actionable plans for Bynder's digital asset management platform. Collaborating across teams to enhance client engagement and drive product adoption.
Technical Success Manager at Bynder acting as a strategic partner to elevate customer content management. Collaborating across teams to drive product adoption and customer success in high - value SaaS portfolios.
Customer Success Manager developing AI - focused reporting solutions at Mediaplus in Munich. Collaborating with cross - functional teams to ensure high customer satisfaction and implement innovative data solutions.
Directing client attraction and retention strategy for Youse Seguros, ensuring clear public targeting and channel operation.