CRM & Digital Manager managing Salesforce strategy and digital initiatives at Volkswagen Group. Leading cross - functional teams and driving CRM adoption in automotive processes.
About the role
- Senior Customer Success Analyst ensuring client satisfaction at ACS, managing relationships and identifying opportunities for service sales. Leading client meetings and monitoring key performance indicators in São Paulo.
Responsibilities
- Build and maintain strategic relationships with client executives and leadership.
- Manage a complex portfolio, including high-impact accounts, multi-country operations, or highly customized environments.
- Identify opportunities for service/product sales, account expansion, and increased adoption of the solution.
- Lead QBRs and executive meetings, presenting analyses and action plans.
- Work consultatively by diagnosing processes and advising on best practices.
- Prevent churn through proactive risk analysis and corrective actions.
- Serve as an escalation point for critical issues involving support, projects, and product.
- Monitor key indicators (Health Score, NPS) and turn data into decisions.
- Support team development, acting as a technical and consultative reference.
- Contribute to continuous improvement of CS processes, rituals, and metrics.
Requirements
- Minimum of four years of experience in Customer Success.
- Knowledge of HubSpot and NetSuite is desirable.
- Strong communication and negotiation skills.
- Ability to work collaboratively and handle pressure.
- Bachelor's degree in a related field.
- Fluent spoken English for conducting client meetings.
- Based in São Paulo for recurring client visits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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