Teamlead Operations managing operational workflows and leading a team for an E - Commerce company. Driving process improvements and project initiatives in a hybrid setup based in Berlin.
About the role
- Supervisor managing operations and team performance at Acrisure. Guiding team delivery, customer experience, and operational excellence.
Responsibilities
- Guide team members in delivering proactive, personalized, and consistent service experience.
- Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process.
- Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion.
- Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance.
- Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support.
- Assist in anticipating team needs to maintain workflow momentum and service quality.
- Connects with Manager to relay real-time feedback for teams for increased visibility.
- Ensure team adherence to company policies, procedures, and regulatory standards.
- Identify potential risks and contribute to the development of consistent practices that reduce exposure.
- Lead the day-to-day execution of workflow improvements and process enhancements.
- Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency.
- Partner with internal stakeholders on initiatives that support client growth, cross-selling opportunities, and market expansion.
- Support adoption of operational technologies and tools to drive automation and scalability.
- Help identify process optimization opportunities and ensure team alignment with operational strategies.
Requirements
- Bachelor’s degree in business administration or related field is preferred
- Must currently hold an active property & casualty license
- Minimum of 3 years of progressive experience in the insurance and/or financial services industries
- Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence.
- Effectively balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability.
- Experience supporting business development lifecycle.
- Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment.
- Excellent business and people decision-making skills and problem-solving abilities
- Model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments.
- Excellent leadership and coaching ability
- Deep understanding of markets, clients, and competitors
- Adept at cultivating and growing productive, long-term customer relationships.
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
- … and so much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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