Hybrid Delivery Manager

Posted 4 minutes ago

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About the role

  • Delivery Manager managing C-Level partnerships and leading teams in IT Managed Services. Driving service excellence and business growth for dynamic company in Germany.

Responsibilities

  • Strategic partnership: You act as the central sparring partner for our customers up to C-level (CIO) and develop long-term relationships.
  • Holistic leadership: You assume overall responsibility — operationally, financially and for personnel — for our "Customer Center".
  • Leadership of leaders: You coach your team leads, support their development and foster a high-performance culture to ensure optimal service quality.
  • Service excellence: You manage strategic service delivery and are the decisive authority in critical escalation cases (Major Incidents).
  • Business growth: You identify revenue opportunities, negotiate contracts confidently and actively support tenders with key accounts.
  • Operational management: You have budgets, resources and KPIs firmly under control and make well-founded staffing decisions.
  • Transformation: You proactively shape transitions and change processes and ensure timely achievement of strategic goals.

Requirements

  • Experienced leader: You have several years of leadership experience in IT managed services and have successfully coached and developed team leads.
  • Service expert: ITIL processes and IT Service Management are your domain. You know how to manage budgets and deploy resources efficiently.
  • Confident communicator: Whether with your own team or at C-level (CIO) with customers — you present yourself with negotiation confidence, authenticity and diplomacy.
  • Strategic thinker: You recognize economic levers, make clear decisions and have experience supporting transition projects.
  • Technical foundation: You bring a solid IT background to understand your customers' challenges without needing to perform administrative tasks yourself.
  • Mindset: You act entrepreneurially, keep an overview even in critical phases and combine a service-oriented approach with assertiveness.

Benefits

  • Open corporate culture: Experience a transparent and appreciative culture — achieving more together.
  • Permanent employment: Start in a permanent position with an innovative, dynamically growing company.
  • Mentoring & onboarding: We support you with mentoring and an individually tailored onboarding for an optimal start.
  • Scope to shape your role: Implement your ideas independently and help shape our company culture and values.
  • Flexibility & work–life balance: Benefit from remote and location-independent work and a flexible working-time model.
  • Health & wellbeing: Take advantage of diverse health and fitness offers through our work–life portal.
  • More for you — Corporate Benefits: Enjoy exclusive discounts and attractive offers via our corporate benefits portal.
  • 30 days of vacation: Enjoy ample time for rest and recuperation.
  • Employee referral program: Recommend new colleagues and receive attractive cash rewards for successful hires.
  • Broad personal and professional development opportunities, including cross-departmental options.
  • Ice cream flat-rate in summer: Enjoy unlimited cool treats in the office on hot days.
  • Drinks & fruit: Help yourself to free beverages and fresh fruit at any time.
  • Monthly team breakfast: Start the day relaxed with your colleagues.
  • After-work events: Get to know your team outside of work at regular events.
  • Fringe benefits: Receive monthly extras via a flexibly usable benefits card.
  • Bike leasing: Use our bike-leasing program for environmentally friendly and flexible mobility for private use and your commute.
  • Capital-forming benefits: Secure additional financial advantages for building assets.
  • Anniversary bonus: Celebrate your company service with attractive rewards at special milestones.
  • Time off in lieu: Easily compensate overtime with time off.
  • Company car: Enjoy comfortable mobility with a company vehicle.

Job title

Delivery Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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