Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Collections Representative I managing past-due accounts at Canon Financial Services in a hybrid role. Responsible for customer service and maximizing account resolution within the required timeframe.
Responsibilities
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
- Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
- Resolve customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
- Has skip tracing/account reconciliation knowledge
- Update core systems with case management while updating and maintaining both the contact and virtual account database
- Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
- Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
- Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
- Successfully completes other projects as assigned by management
- Ability to manage customers with multiple schedules
Requirements
- Experience Preferred: 1 year of Collections/Customer Service experience
- High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
Benefits
- Health insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- and much more.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analista de Negociação e Cobrança Jr managing health service negotiations to enhance healthcare access. Contributing to an efficient and optimized service network within Hospital Care.
Billing and Collections Coordinator at EdgeUno handling invoicing and collections for telecommunications services. Supporting financial analysis and managing customer accounts in a data - driven environment.
Analyst supporting OTC collections and disputes for Warner Bros. Discovery, maintaining customer accounts and reporting on receivables status. Working in a hybrid environment with a benefits package.
Manage billing and collections processes at OpenClassrooms, helping individuals with career transitions. Ensure quick and effective billing while leading a remote team.
Collections and Recoveries Officer managing customer debt to minimize losses at Absa. Negotiating repayment terms and adhering to company policies for effective collections.
Credit professional leading day - to - day operations of Credit & Collections team for John Brooks Company. Focusing on collections, internal training, and team activities in a hybrid work environment.
Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
Collections Analyst managing accounts receivable at Meltwater. Collaborating with clients and internal teams to optimize collections and enhance financial stability.
B2B Collections & Recovery Sr Analyst at Wellhub managing overdue receivables. Transitioning to strategic asset recovery while ensuring company liquidity and optimizing recovery rates.