Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
About the role
- Technical Account Manager serving enterprise accounts at Acceldata, ensuring technical success and value realization in data observability solutions. Partnering with sales, product, and engineering teams for strategic planning and implementation.
Responsibilities
- Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
- Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
- Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
- Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
Requirements
- 12+ years of experience in enterprise data management or data platforms
- Prior experience as a Solution Architect in a data platform or data management company strongly preferred
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
Job title
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