IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
About the role
- Helpdesk Team Leader for TfL M&E contract ensuring effective support and team management on night shifts. Promoting service standards and continuous improvement in operations.
Responsibilities
- Nights position 4 on 4 off : 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.
- To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives.
- Key duties and accountabilities include:
- · Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
- · To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
- · Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.
- · Logging service requests by telephone and email including.
- · Ensure compliance with statutory and company procedures across all functions.
- · Follow direction from management for any additional duties required.
- · Ensure the helpdesk is managed and maintained according to team rotas.
- · Check mailbox for any urgent or important email for TL's attention.
- · Undertake any other ad hoc duties which reasonable falls within the remit of your role.
Requirements
- · Excellent communication skills in both email and telephone calls. Requirements to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.
- · Proven work experience as a team leader or supervisor.
- · Good PC skills, especially MS Excel.
- · Organizational and time-management skills.
- · Decision-making skills.
- · Degree in Management or training in team leading is a plus.
- · Experience in using CAFM system or asset management system.
Job title
Job type
Experience level
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Not specified
Degree requirement
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