Managing refund and return processes across eCommerce platforms in Bangkok. Involves customer inquiries, internal coordination, and enhancing operations.
About the role
- Customer Service Representative assisting AAA members with inquiries and resolving membership-related issues. Engage with customers and deliver proactive solutions in a fast-paced environment.
Responsibilities
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Requirements
- Prior customer service experience (recent call center experience preferred)
- Spanish fluency is a plus!
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within 80 miles of 8508 Highway 6 North, Houston, TX 77095
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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