Contact Center Agent providing customer support for Kuda, a money app for Africans. Engaging with customers, resolving issues and ensuring satisfaction for users of the app.
GA
Hybrid ATC Call Center - Turno mañana - Presencial y Remoto - Llamadas entrantes
Posted last month
About the role
- Telephonic Advisor handling Entel Chile inquiries in Lima. Addressing user queries and promoting mobile or home products for sales closure.
Responsibilities
- Recibir llamadas de usuarios Entel Chile y atender dudas, consultas para después ofrecer un producto móvil u hogar y cerrar una venta.
Requirements
- Experiencia de 3 meses en ATC, cross selling, ventas, cobranzas, etc. por call center.
- Disponibilidad de trabajar 8h + 1h break en un rango AM y descansar un día rotativo semanal.
- Facilidad de trabajar 1 mes presencial en Magdalena del Mar y luego desde casa híbrido (remoto 3 semanas y presencial 1 semana).
- Tener PC/Laptop para capacitaciones remotas y gestión híbrida al 2do mes.
Benefits
- Bonificación de indicadores hasta S/. 380 mensual.
- Bonificación de Bienvenida S/. 100.
- Bonificación de capacitación.
- Capacitaciones remotas.
- Comisiones ilimitadas.
- Asignación familiar S/. 113 mensual (solo para PPFF).
- Beneficios corporativos con instituciones de salud, entretenimiento y educación.
- Línea de carrera con solo 3 meses de permanencia.
- Pagos quincenales y puntuales en el banco de tu preferencia.
- 2 gratificaciones anuales, CTS, vacaciones pagadas, seguro de salud para ti y tus familiares derechohabiente.
- Capacitaciones y mentorías constantes de parte de la operación de Entel, acompañamiento frecuente del área de formación y calidad.
- Programa de incentivos SER+, reconocimientos semanales y mensuales, y mucho más!!
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