Account Manager acting as primary contact for clients, ensuring campaign success and long - term growth at Charity Link. Engaging with clients and driving campaign delivery and improvement.
About the role
- Account Manager responsible for school transportation services, developing client relationships and ensuring service delivery across the West region. Requires account management experience and familiarity with school operations.
Responsibilities
- Serve as the primary owner of assigned school accounts, responsible for both service quality and overall account health
- Build strong relationships with school leaders and confidently lead both operational and strategic conversations
- Set clear expectations, communicate proactively, and maintain trust through consistent follow-through
- Identify risks early and manage sensitive conversations with professionalism
- Develop a deep understanding of each school’s transportation model, including routing structure, vendors, student needs, and service constraints
- Advise schools on routing strategy, service design, and operational tradeoffs
- Own day-to-day service delivery and ensure transportation services run effectively
- Use operational data and service reports to monitor performance and identify trends
- Understand and communicate key contract terms and pricing structures to schools
Requirements
- Bachelor's degree in business, marketing, or a related field preferred.
- 3+ years of experience in customer success, account management, operations, or service delivery role in a complex environment.
- Experience working with schools and/or transportation operations is a plus.
- Proficiency in both Microsoft and Google product suites.
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
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