AVP, Membership Rules and Entitlement overseeing USAA's membership governance framework. Driving eligibility rules and executing member entitlements with focus on regulatory compliance and transparency.
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Instructional Designer Senior at USAA, crafting learning initiatives to enhance employee performance and achieve strategic business goals. Collaborating with stakeholders to deliver effective training solutions.

Insurance Follow Up Specialist responsible for managing follow - up on medical claims for different insurance payors. This role involves analyzing claim issues, processing appeals, and interacting with healthcare teams.

Executive Assistant role at Rackspace Technology providing administrative support to executives while leading a team. Hybrid position in San Antonio with specific on - site requirements.

Associate Director leading T&D Technical Services solutions for energy grids at Guidehouse. Engaging in regulatory consulting, project management, and business analysis.

Legal Summer Associate providing legal research, drafting briefs, and observing court proceedings. Internship providing mentoring and hands - on exposure for law school students.
VP, End - to - End Servicing and Deepening developing member experience strategy for financial services. Leading service standards and retention initiatives across multiple channels in USAA.
As VP at USAA, oversee analytics for omni - channel service experiences. Drive insights to improve member service across varied platforms with leadership in metrics and operational insights.

AVP (Executive) leading member insights strategies at USAA. Fostering high - performing teams to enhance member engagement and business outcomes while leveraging market insights.
Senior Test Analyst leading User Acceptance Testing for financial crime technologies at USAA in a hybrid work model. Collaborating on UAT methodologies and validating features with banking applications.

VP, Digital and Design defining and executing digital experience strategy for USAA. Leading modernization and transformation initiatives across digital touchpoints, enhancing member engagement.
Senior liquidity strategist modeling and executing enterprise liquidity and contingency funding plans at USAA, communicating results to senior leadership and regulators.
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