customer-success-manager

SCHOOLS FOR INNOVATORS & LEADERSNova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills.We launched our first school in South Africa in 2014, with the aim of incorporating the best education models in the world, while keeping it as affordable as possible. We’ve since expanded within South Africa, and to Kenya as well – with our first Kenyan school launching in 2015. In all of our schools, we bring in and train top educators to deliver educational excellence in an environment that nurtures our students to uncover their potential and blaze trails in the world beyond our school walls.    We are developing generations of innovators and leaders who will shape the African Century.(This page was previously named Nova Academies. Our schools across Africa are now operating under one brand. Pioneer Academies (South Africa) and Nova Academies (Kenya) are now officially Nova Pioneer, Schools for Innovators & Leaders).

Nova Pioneer

• Prospective Parent Engagement & Enrolment Conversion
• Engage Leads and Generate Applications: Proactively engage leads to maximize the conversion rate of qualified leads to applications for all current Nova Pioneer campuses in Kenya.
• Communication Multi-Channel Communication: Engage prospective parents via Phone Call, Email, SMS, WhatsApp, and Social Media (e.g. DMs/Comments) to share our school offering, answer queries, and build interest.
• Data & Reporting: Giving the organization visibility into our progress will be a key responsibility in this role.
• Social Media Management & Digital Engagement: Manage the scheduling and execution of approved social media posts across relevant Nova Pioneer platforms (e.g., Facebook, Instagram) to drive engagement and lead generation.
• Customer Engagement / Events: As a Customer Success Coordinator, you will be expected to Book parents for Open Days based on their campus of interest and schedule students for grade-specific assessments and give analysis of the Marketing events, and for making recommendations on potential improvements.

Customer Success Coordinator

Customer Success Coordinator engaging prospective families through multi-channel communication. Driving enrolment and enhancing customer experience at Nova Pioneer in Kenya.

recruitment

Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name. 

We are church-based: Compassion believes the Church is God’s chosen instrument to bring hope to a hurting world.
We believe the strategic placement of local churches makes them best suited to address the holistic needs of the children in their communities. And only they can effectively deliver the Jesus-based teaching and whole-life care that children in poverty deserve. Compassion partners with 8,000+ churches in 25 countries around the world to deliver our holistic child development program.

We are child-focused: Compassion’s ministry is focused on the individual child and his/her development. We offer this assistance irrespective of caste, creed, class or religion. At Compassion, we believe entire communities will feel the positive impact of our presence because what happens in the life of a child ripples throughout his or her environment. 

We are Christ-centered: Jesus is the core of our ministry and his life and teachings shape our programs. They reflect the spiritual commitments of our staff. And they guide how we love people, respect communities and cooperate with nations.

We are committed to integrity: We hold ourselves to the highest professional and biblical principles in all aspects of our ministry and maintain the highest industry standards for our allocation of funds.

Compassion and Compassion International are trademarks of Compassion International, Inc.

Compassion International

• Provide maternity leave coverage for approximately six months in the Africa region
• Design and execute strategic recruitment plans tailored to the ministry’s needs
• Source candidates, manage requisitions, and ensure positive candidate experiences
• Conduct interviews in alignment with Compassion’s policies
• Maintain communication with stakeholders to keep processes transparent and efficient
• Focus on recruiting for professional and support-level positions

Talent Acquisition Partner – Temporary

Talent Acquisition Partner providing maternity leave coverage in the Africa region. Identifying and attracting top talent across various positions while managing the recruitment journey.

data-analyst

World Bicycle Relief is a non-profit organization that empowers communities through life-changing bicycles. By partnering with individuals in rural regions, the organization provides specially designed, locally assembled bicycles that improve access to education, healthcare, and economic opportunities. Their mission is to enhance independence and mobility for those in need, ultimately promoting gender equality and fostering sustainable development in underserved areas.

World Bicycle Relief mobilizes communities in rural regions around the world to thrive with life-changing bicycles.

A global non-profit, World Bicycle Relief is a catalyst for change, partnering with people in rural communities around the globe to realize their goals by expanding opportunities to access education, markets, health facilities and vital services with the tool they need to thrive.

Compared to walking, bicycles represent an enormous leap in productivity and access to healthcare, education and economic opportunities. The simple, sustainable nature of bicycles empowers individuals, their families and their communities.

World Bicycle Relief has a goal to reach 1 million bicycles and empower 5 million people by 2025.

World Bicycle Relief

• Conducts analysis of data, including from household surveys (cross-sectional and panel), market surveys, and administrative datasets. 
• Supports analysis of complex datasets to identify trends, patterns, and insights that support decision-making. 
• Provides remote support to Monitoring and Evaluation Managers during data collection activities, including undertaking data quality checks and ensuring proper entry of data in MDC platforms and communication with enumerators, as required. 
• Collaborates with M&E Managers, the Global Research Manager, and Social Enterprise teams to understand data needs and provide analytical support. 
• Cleans and validates data from multiple sources to ensure data quality and accuracy. 
• Collates, structures, and enables integration of multiple different types of data sets for analysis 
• Conducts analytics for reports and internal needs. 
• Conducts secondary research, including reviews of academic and non-academic literature, on topics relevant to program and research design. 
• Provides training and technical support to M&E Managers and M&E Officers on data analysis, management, and data interpretation. 
• Assists M&E Managers with preparing clear and concise reports to communicate findings to various stakeholders. 
• Provides support in data quality assurance and validation processes, including regular data audits, consistency checks, and accuracy verification to ensure the integrity and reliability of Monitoring data in Salesforce 
• Assists with maintaining and updating data and report files. 
• Together with M&E Managers, ensures the safekeeping and privacy of all data collected and managed by the SII team. 
• Maintains data privacy standards and protocols 
• Coordinates with the SII team on data dissemination including: report writing, data inputs into dashboards, generate PowerPoints or visualizations. 
• Together with broader SII team, assists with responding to Marketing, Communication, Program, and Partnership requests for data inputs.

Data Analyst

Data Analyst at World Bicycle Relief supporting data management and analysis related to program evaluation and implementation. Collaborating with M&E Managers to ensure data quality and reporting.

financial-planning-and-analysis

Allied Talent Partners is a talent marketplace focused on connecting experienced professionals with climate-related projects and businesses. The company aims to support climate action initiatives, particularly within Africa, by making specialized climate-related talent more accessible. Being incubated by the Three Cairns Group, ATP serves various stakeholders in the climate sector, including infrastructure developers, governmental bodies, NGOs, and consulting firms. Their services include project scoping, tech-enabled matching, and providing back-end support to ensure successful project delivery.

Allied Talent Partners is a talent marketplace that connects high-quality local and global talent to climate-related projects in emerging markets and developing economies, with an initial focus on Africa. 

We believe that making climate-related talent more accessible is key to enabling successful climate action at scale. 

ATP is a new initiative being incubated by Three Cairns Group.

Allied Talent Partners

• Maintain CRM (Hubspot) and SharePoint with accurate client/talent data, notes, and contracts.
• Ensure consistent data entry, version control, and proper documentation.
• Monitor compliance and suggest improvements to record-keeping.
• Schedule client-talent interviews, internal and external meetings, managing calendars and follow-ups.
• Use templates and clear tracking processes to keep scheduling and documentation consistent.
• Manage travel plans, bookings, and visas when required.
• Support contracting and onboarding for project delivery.
• Keep templates updated and act as the main contact for logistics tasks.
• Maintain vendor tracker with contracts, payments, subscriptions, and contacts.
• Manage vendor relationships and handle customer support escalations when needed.
• Monitor vendor performance and ensure timely renewals.
• End-to-end oversight of invoicing, bill pay, payroll, reconciliations, collections, and project budgets.
• Manage talent and client contracts end-to-end, ensuring accuracy and timely approvals.
• Ensure seamless execution of all administrative tasks tied to project delivery, including but not limited to contracting.
• Liaise with banks to track payments and resolve issues.
• Track and report travel-related expenses accurately.

Finance and Operations Coordinator

Finance and Operations Coordinator facilitating project delivery by managing finance operations and supporting talent acquisition. Focused on organizational integrity and effective project management processes.

social-media-manager

Greenlight Planet is a company that has transitioned to the brand Sun King. It specializes in designing, distributing, installing, and financing solar energy solutions, specifically for the 1.8 billion people without reliable electricity access. The company provides a range of solar products, such as lanterns, home systems, and AC electricity systems, to meet diverse power needs across Africa and Asia. Sun King's solutions facilitate off-grid power access, offering reliable and sustainable energy alternatives to traditional power sources. The company operates on a global scale, including in regions such as East Africa, South Asia, and Oceania, and also provides pay-as-you-go financing options to make solar energy more accessible and affordable.

Powering access to brighter lives in Africa, Asia, and beyond

Greenlight Planet

• Customer Engagement & Support: Monitor and actively respond to customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented support that addresses customer needs while maintaining Sun King’s voice and tone.
• Customer-Centric Lead Management: Identify, qualify, and engage potential customers through social media interactions. Nurture leads by providing clear information, empathetic guidance, and encouragement to progress them through the sales journey.
• Cross-Functional Collaboration: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified leads and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
• Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our commitment to access, sustainability, and empowerment by fostering positive digital engagements that reinforce trust and loyalty within the Sun King community.
• Efficiency & Reporting: Provide timely, consistent support and document interactions through detailed call notes, reports, and data logs. Escalate complex or sensitive issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns

Contact Center Social Media Executive

Contact Centre Social Media Executive enhancing customer experiences for Sun King's solar energy products. Building relationships and supporting online community through social media engagement.

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