Technology Manager for Workday ERP Platform within Forcepoint, leading teams in finance and HR solutions. Responsible for governance, planning, and execution around Workday applications.
Responsibilities
Manage and mentor a team of Workday developers and analysts and other technology SMEs, comprised of colleagues and contractors, through the enhancement lifecycle and platform support activities
Responsible for administration and maintenance of the Workday platform and affiliated systems including Zuora RevPro
Cross-functional engagement with multiple business stakeholder departments including Accounting, Finance, Logistics, Payroll, and HR
Collaboration with other Technology teams including Front Office (Salesforce), Integration and Data Services teams
Conceptualizing, designing, developing and delivering functional Workday solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement)
Assist in defining, developing, and aligning the Technology department’s strategic roadmap with the Accounting and Finance and HR business group’s development strategy
Assist in the definition, development, integration and documentation of system business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and the business teams
Maintain knowledge of the company’s business activities and strategies in order develop solutions that efficiently address business user needs
Work directly with business unit stakeholders and IT teams (Security, Infrastructure, PMO, Enterprise Applications, etc.) to confirm and align technical requirements and specifications with existing technology models and platforms
Create and maintain related technical documentation and business process mapping
Build technical specifications, field mappings, and process designs to support workflows, integrations, and business process life cycle
Establish and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) and high internal customer satisfaction levels are being met
Lead the business unit functional requirements analysis exercises with cross-functional teams; ability to translate functional requirements into technical specifications
Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
Support IT SOX Audit requests, as they relate to Workday Financials ERP System
Work with the Help Desk, Operations Management and the Production Support Team as needed
Troubleshoot functional issues in a complex financial environment, with various applications and architecture
Cross-train with other team members in order to facilitate coverage on projects and to ensure that expertise is shared
Other duties as assigned
Requirements
8+ years of experience with cloud-based ERP systems in multiple roles with progressive responsibility including at least 3+ years in a management, team-leader or architect role
5+ years of direct experience with Agile development teams including 2+ years in leadership role supporting software developers, systems analysts, project managers, technical architects, and other technical roles
3+ years of experience in cloud-based platform System Administration (i.e., tenant management, version releases, and regression testing)
3+ years of experience with Workday products required, with experience in multiple products (e.g. Financials, Accounting Center, Adaptive, and HCM) strongly preferred
5+ years supporting cross-functional business stakeholders including Finance, Accounting, and HR with demonstrated expertise working with all levels including senior leaders and SMEs
Familiarity with key accounting principles supporting GL, AR, AP, Revenue, Treasury and Finance for a global organization required including portfolio accounting
Familiarity with advanced accounting concepts preferred e.g. 606 revenue recognition, banking integration, foreign exchange
Familiarity with other platforms and tools in the Forcepoint ecosystem preferred including Salesforce.com Sales Cloud & Service Cloud, JIRA, Boomi, Data Bricks, etc.
Strong experience with continuous improvement initiatives, architecting complex solutions, and leading production support function in tandem
Proven expertise in business & technical transformation required including implementations and/or migration of multiple technology solutions
Proven expertise in the implementation, migration, upgrade, or transformation of cloud platforms required, with prior experience with SAP and Workday a plus
Strong problem-solving skills
Proficient with Microsoft Excel and Access, especially pivot tables, reports, and charts
Strong analytical skills, follow-up capability, and problem-solving ability
Proven analytical and problem-solving abilities
Strong interpersonal and oral communication skills
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Keen attention to detail.
Benefits
Equal employment opportunities for all applicants
Reasonable accommodation for those with disabilities
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