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About the role
- Commercial Processes Manager responsible for enhancing sales processes at PayJoy. Focus on automation and operational efficiency for commercial team success.
Responsibilities
- Map and document the end-to-end processes of the commercial team, clearly identifying roles, responsibilities, decision points, and interactions with tools and systems.
- Analyze current workflows to detect manual, inefficient, or flawed processes, and redesign them to improve scalability, accuracy, and operational efficiency.
- Drive automation initiatives by partnering with Merchant Operations and Performance teams to reduce manual work and increase process reliability.
- Design and formalize the Sales team’s Way of Working (WoW), including routines, governance structures, operating cadences, and accountability frameworks.
- Define the dashboards required to properly oversee commercial performance, pipeline health, productivity, and operational KPIs.
- Act as the main point of contact with the Performance Team, translating business needs into clear requirements and ensuring the successful implementation of dashboards.
- Lead the implementation of new tools in collaboration with the Merchant Operations team, ensuring proper rollout, training, adoption, and continuous improvement.
- Ensure alignment between processes and systems (CRM and other tools), promoting correct usage and data integrity.
- Participate in and support high-impact strategic projects that are critical to the commercial area, contributing process design, operational structure, and execution discipline.
- Continuously identify improvement opportunities within the commercial organization and proactively propose solutions that enhance performance and visibility.
Requirements
- Education: Bachelor's degree in Business, Marketing, Data Science, or a related field.
- Experience: >8 years of experience in sales operations, retention, or account management, with at least 5 years focusing on revenue targets and team leadership.
- Analytical Skills: High proficiency in analyzing data to inform decision-making, identify trends, and drive strategic initiatives.
- Execution: Exceptional ability to “make things happen”
- Languages: Proficiency in local language and Advanced English.
- Tools: Expertise in CRM management and data visualization tools (SQL, Tableau, or PowerBI preferred).
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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