Hybrid Wholesale Service Desk Analyst – 10 Month FTC

at Affinity Water

• Job title: Wholesale Service Desk Analyst – 10 Month FTC
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £29,124 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hatfield, United Kingdom

About the role

• Wholesale Service Desk Analyst at Affinity Water managing Retailer requests in the Non Household market. Working in a hybrid environment to provide customer support and ensure compliance with regulatory requirements.

Responsibilities

• Manage and administer all Retailer requests, enquiries and bi-lateral requests whilst demonstrating excellent customer management skills.
• Take ownership of customer contact where relevant and proactively contact customers and manage their enquiries through to full resolution.
• Ensure all enquiries are responded to consistently within agreed levels of service as defined by the new market, thus reducing the risk of anti-competitive behaviour whilst maintaining a level playing field.

Requirements

• Understands the role of Regulators in managing our water businesses.
• Applies basic understanding of industry regulator requirements.
• Delivers business process consistently in line with regulatory rules and associated business targets.
• Understand key performance indicators and SLA’s.
• Understand cost aspect of activities and seek to reduce costs wherever possible within their team.

Benefits

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23 - 27 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.