KS
K2 Insurance ServicesSoftware Assurance Analyst
Software Assurance Analyst responsible for manual testing and user technical support at Vikco Insurance Services. Seeking candidates with experience in Java and web - based apps.
About the role
- Manage and administer all Retailer requests, enquiries and bi-lateral requests whilst demonstrating excellent customer management skills.
- Take ownership of customer contact where relevant and proactively contact customers and manage their enquiries through to full resolution.
- Ensure all enquiries are responded to consistently within agreed levels of service as defined by the new market, thus reducing the risk of anti-competitive behaviour whilst maintaining a level playing field.
Requirements
- Understands the role of Regulators in managing our water businesses.
- Applies basic understanding of industry regulator requirements.
- Delivers business process consistently in line with regulatory rules and associated business targets.
- Understand key performance indicators and SLA’s.
- Understand cost aspect of activities and seek to reduce costs wherever possible within their team.
Benefits
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23 - 27 days rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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