Hybrid Performance Insight Analyst – Smart Metering

at Affinity Water

• Job title: Performance Insight Analyst – Smart Metering
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £30,000 - £40,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hatfield, United Kingdom

About the role

• Performance Insight Analyst focused on analyzing performance data for Affinity Water's Smart Metering Programme. Driving insights and improvements in operational performance with stakeholder engagement.

Responsibilities

• Collating and validating data to support internal reporting against operational commitments.
• Ensuring accurate and timely reporting to regulators.
• Contributing to third‑party assurance activities.
• Driving continuous improvements in reporting quality and helping introduce innovative solutions.
• Supporting the development of dashboards and visual tools to communicate performance.
• Producing written performance insight reports for key stakeholders.
• Monitoring progress against performance improvement plans.
• Engaging with regulators and external stakeholders to shape future industry approaches.
• Representing Affinity Water at industry events, conferences, and workshops.
• Maintaining documentation, data files, and records required for accurate reporting.
• Building strong internal relationships to understand the root causes of performance issues.

Requirements

• Strong analytical skills and a passion for turning data into meaningful insight.
• Excellent communication skills and the confidence to influence and challenge.
• A collaborative approach with the ability to build trusted relationships.
• Curiosity, problem‑solving ability, and a proactive mindset.
• Experience working with performance data or reporting (industry experience beneficial but not essential).

Benefits

• Competitive salary dependant on skills and experience
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form.