Customer Support Specialist handling inquiries in both French and English while collaborating with an international team. Requires relocation to Athens or remote work for residents within Athens.
About the role
- Student role in Payment Support ensuring correct processing of customer payments. Contributing to customer satisfaction with focus on friendly and solution-oriented communication in Berlin.
Responsibilities
- Telefonischer Erstkontakt bei fehlgeschlagenen Zahlungen; freundlich, lösungsorientiert
- Ursachenanalyse & Klärung (z. B. SEPA, Kontodaten, Limits)
- klare Vereinbarung der nächsten Schritte
- Follow-up & Dokumentation; saubere Übergaben für die weitere Bearbeitung
- Unterstützung bei wiederkehrenden Prozessen (z. B. Vorbereitung Zahlungsläufe, Mahnläufe, Inkassoübergaben)
Requirements
- Eingeschriebene:r Student:in, noch mind. 2 Semester
- Deutsch C2 (mündlich & schriftlich), Englisch B1/B2
- Sicher in Excel & Word
- schnelle Auffassungsgabe, telefonstark, ruhig & fokussiert
- Erste Erfahrung im Kundenkontakt (Telefon/E-Mail) (Nice-to-haves)
- Interesse an Erneuerbaren Energien und neuen Technologien (Nice-to-haves)
Benefits
- Flexibilität: Remote-freundlich plus lebendiges Office in Berlin
- 30 Tage Urlaub zum Auftanken
- Mobilitätsbudget – bewege dich, wie du willst
- Diverses, internationales Team mit echtem Zusammenhalt
- Hohe Eigenverantwortung für eigene Projekte & Fälle
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Specialist providing order processing and customer service while supporting both internal and external customers. Handling inquiries and managing order delivery for a leading water solutions company.
Customer Support / Care Agent at FENKA Robotics developing smart service solutions. Handling customer inquiries and fostering an innovative work culture in a dynamic team.
Supporting the delivery of exceptional service quality to Porsche customers in the UK. Collaborating with various teams to ensure efficient warranty processes and high customer satisfaction.
Customer Service Specialist handling inquiries about pet insurance via email, chat, and phone. Aiming for excellent client satisfaction in a hybrid work environment based in Berlin.
Support sales and customer management in a growing SaaS company focused on automotive control. Coordinate deal pipelines and customer onboarding tasks with a small team.
Dedicated Support Specialist providing high - quality service to Wholesale Payments clients. Managing inquiries and ensuring a best - in - class internal and external client experience.
Customer Service Host delivering exceptional customer service to casino and sports betting enthusiasts. Engaging with customers to resolve queries and enhance their betting experience.
Customer Support role in Rotherham, assisting customers face - to - face and developing skills for career growth. Transition into remote support roles over time while delivering outstanding service.
Customer Support role providing face - to - face support to customers at Bank of Scotland branches. Opportunities for skill development and transition into remote roles.