Customer Service Team Lead role at AlgaeCal leading a caring team to support customers in overcoming fear of bone loss. Focusing on performance and customer satisfaction in a fast - paced environment.
About the role
- Air Operations Import Analyst handling import shipments and documentation for DMS Logistics. Ensuring compliance and effective communication with exporters and transportation companies.
Responsibilities
- Contact with exporters at origin: requesting and/or sending documents (invoice, packing list, bill of lading, etc.)
- Monitoring shipments under incoterms FCA (carrier at origin) and EXW (exporters and carriers at origin)
- Cost entry
- Contact with the origin warehouse to verify arrivals and issue warehouse receipts (inspection of cargo, packaging, weight)
- Review and issuance of documents (EEI Report, invoice, packing list, labels, etc.)
- Issuance of air waybills (AWB)
- Follow-up with airlines
- Sending information to the CCT
Requirements
- University degree completed
- Intermediate to advanced English (will be tested)
- Experience coordinating air import shipments
- Knowledge of import processes (U.S. and Brazil)
- Knowledge of incoterms (FCA and EXW)
Benefits
- Hybrid work model
- Bonus
- Allowance
- Health insurance covering children from 0 to 18 years old
- Extended maternity/paternity leave
- University partnerships
- Gym benefit
- Childcare assistance
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Specialist ensuring timely and accurate Commercial Finance transactions while providing customer service support to Account Managers. Collaborating with teams for process improvements and documentation accuracy.
Channel Support Representative responsible for order flow process and logistics management at Fluke. Addressing delivery issues, processing quotes, and maintaining customer communication.
Customer Service Assistant Manager leading customer service teams at Bowtie, a virtual insurer in Hong Kong. Resolving queries, training staff, and improving service quality in a fast - paced environment.
Customer Service Advisor providing support through various channels in a fast - paced fashion environment. Engaging with customers to resolve inquiries and enhance their shopping experience.
Customer Service Advisor supporting luxury fashion customers across multiple channels. Providing excellent service and managing customer inquiries within a dynamic fashion environment.
Customer Experience Intern assisting in software configurations and customer support tasks. Engaging in training and collaboration within a global team.
Customer Support Manager providing operational support and enhancing service processes for a member - based online organic supermarket. Managing member inquiries and feedback to improve service quality.
Customer Support Specialist assisting clinicians with Lyrebird's technology. Ensuring timely resolutions and aiding clinicians in navigating documentation tasks while building trust and confidence.
Customer Service Representative helping customers navigate financial services and banking issues. Engaging in problem - solving and providing support in a supportive team environment.