Problem Resolution Supervisor overseeing engineers to address quality concerns at Ford. Driving process standardization and efficiency within product development teams in Dearborn, MI.
About the role
- VR Event Manager organizing and conducting virtual reality demos at conferences and training sessions. Engaging with healthcare professionals to ensure smooth events with a focus on technology use.
Responsibilities
- Travel to conferences and client events to set up, operate, and administer VR experiences
- Troubleshoot hardware/software issues and provide excellent onsite customer support
- Represent the company professionally and confidently in high-pressure, fast paced, client-facing environments
- Assist attendees and clients with device use and experience navigation
- Manage teardown and secure demo equipment post-event
- Maintain, test, and QA demo hardware and client-specific builds to ensure readiness
- Pack, ship, and track demo kits and coordinate with vendors and event organizers
- Maintain SOPs, checklists, and deployment documentation
- Coordinate travel and onsite logistics including power, Wi-Fi, and booth setup requirements
- Onboard and train partner teams on demo operation and troubleshooting
- Provide feedback to client and creative teams based on field experience
- Lead QA testing by identifying and logging bugs
- Collaborate with designers and developers to define and implement UX improvements
Requirements
- Comfort with frequent travel, including single-day small group meetings, multi-day conferences, or back-to-back / multi-destination events
- Strong communication and interpersonal skills, especially in high-stakes, client-facing environments
- Passion for VR and a desire to work hands-on with VR in a real-world setting
- Attention to detail and a quality-focused mindset - you notice when things are “off”
- Proactive, self-directed, and excited to work in a creative, collaborative studio environment
- Experience in event production, experiential marketing, AV setup, or immersive tech deployment
Benefits
- Employer-sponsored health, vision, and dental
- 401(k) Retirement Plan with company match
- Responsible Paid Time-Off Policy
- Hybrid Work policy
- Parental Leave Policy
- Monthly team-building events
- Professional development opportunities and support for ongoing learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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