Supervisor de Operações CS responsible for leading teams and optimizing processes in B2B/B2C contexts at Happy Gestão. Engaging with clients and enhancing customer success strategies.
About the role
- VP, Commercial Operations leading international strategies for BridgeBio Pharma. Reporting to SVP and partnering with cross-functional teams to drive commercialization and operational excellence.
Responsibilities
- The successful candidate will report to the SVP, Head of International and partner with Medical Affairs, Market Access and the BridgeBio leadership/corporate stakeholders.
- This role will build regional readiness across all aspects of commercialization and business performance: Strategy, launch preparation, tactical execution and operational excellence while delivering on established KPIs.
- Define and lead the International Commercial Operations strategy aligned with BridgeBio International objectives.
- Build out and lead a best-in-class team across the International Region to support launches of current and new products into the marketplace.
- Drive launch readiness across multiple geographies, ensuring flawless execution of pre- and post-launch activities.
- Partner with Global, Regional and Local teams to ensure strategic alignment while adapting approaches to local market dynamics.
- Establish best-in-class launch frameworks, operating models, and governance processes to accelerate time-to-market.
- Design and implement KPI dashboards and reporting systems to track performance, provide actionable insights, and drive accountability.
- Continuously optimize commercial operations, ensuring agility, efficiency, and scalability across diverse markets.
- Shape the design and deployment of customer-facing organizations across international markets, ensuring optimal structure, size, and capability.
- Oversee training, tools, incentives and capability-building programs that enhance field productivity and patient impact.
- Champion a customer-centric approach, ensuring frontline teams are empowered to deliver value across the patient journey.
- Lead the generation and integration of market insights, including patient journey mapping, segmentation, and competitive analysis.
- Translate insights into actionable strategies that address unmet needs and drive market adoption.
- Anticipate external trends, regulatory shifts, and access dynamics to inform proactive commercial planning.
- Act as a key partner to Medical Affairs, Market Access, Regulatory, and Corporate leadership to ensure integrated execution.
- Build and maintain strong relationships with Key Opinion Leaders, industry stakeholders, and partners to shape markets and advance patient access.
- Cultivate a high-performance culture that emphasizes collaboration, accountability, and innovation across the International business.
Requirements
- BA/BSc required; a postgraduate degree (e.g., MS, MPH, MPP, MBA) strongly preferred
- 10+ years in biotech/pharma with a proven track record in global or regional commercial functions (sales, marketing, commercial operations)
- Extensive pre- and post-launch experience in key international markets, with deep understanding of access and commercialization dynamics
- Minimum 5 years of management experience, with success in building, scaling, and developing cross-functional teams
- Inspirational leader who attracts, develops, and retains top talent while fostering a culture of collaboration, accountability, and innovation
- Strong communicator, able to simplify complex concepts and present with clarity and influence at all levels—internally and externally
- Adept at managing multiple, concurrent priorities under tight deadlines, in a highly regulated, compliance-driven environment
- Excellent written, verbal, and interpersonal skills, with the ability to inspire confidence and trust
- Flexible, positive, and solution-oriented mindset
- Global perspective, cultural agility, and fluency in additional languages considered strong assets
Benefits
- Market leading compensation
- Hybrid work model - we value your flexibility in how you work, but encourage time in the office to strengthen our culture, collaboration, and sense of community
- We provide career development through regular feedback, continuous education and professional development programs
- We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities
Job title
Job type
Experience level
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Not specified
Degree requirement
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