Gerente de Contas desenvolvendo e mantendo relacionamentos com clientes em tecnologia. Implementando estratégias para aumentar a satisfação e identificar oportunidades de crescimento.
About the role
- VP, Client Partner focused on profitability and engagement in banking sector at EXL. Leading client relationships and managing sales cycles while delivering operational excellence.
Responsibilities
- Deliver Profitability, Client Engagement and NPS, Growth and Operational Delivery with existing banking accounts.
- Be responsible for the sales cycle from deal origination to closure and successful handover to the Operation Management.
- Bring an understanding of the marketplace and competitor offerings to drive EXL’s growth strategy and investments.
- Act as Client Partner to the Banking Domain and be responsible for significantly growing EXL revenues within existing accounts.
- Collaborate and develop 3rd party and advisor relations to build credible EXL voice in the geography and generate opportunities from this channel.
- Propose, submit and handle proposals with full ownership and accountability for the opportunity.
Requirements
- Large Account Management experience within Banking domain.
- Experience managing relationships with CDOs, CROs, COOs, CTOs, CIOs, Customer Service Directors.
- Balance multiple, concurrent deals to achieve challenging growth targets.
- Effectively identify and translate client needs into EXL services.
- Develop an understanding of customers’ business needs and match them with EXL’s capabilities.
- Work effectively across the EXL organization and partner with team members.
- Be a key intermediary between the service delivery team and the customer.
- Astute at identifying and qualifying opportunities within an existing account base.
- Proven ability to convert relationships into commercial engagements.
- MBA or post-graduate or equivalent professional qualification.
- 15+ years of post-qualification experience.
Benefits
- A competitive salary with a generous bonus
- Private healthcare
- Critical illness life assurance at 4 x your annual salary
- Income protection insurance
- A rewarding pension
- Cashback cards for discounts and promotions
- Cycle Scheme for savings on bikes and cycling accessories
- Professional and personal development opportunities
- Learning initiatives for skill enhancement
- Employee Stock Purchase Plan (ESPP)
- Flexible hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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