VP, Client Partner focused on profitability and engagement in banking sector at EXL. Leading client relationships and managing sales cycles while delivering operational excellence.
Responsibilities
Deliver Profitability, Client Engagement and NPS, Growth and Operational Delivery with existing banking accounts.
Be responsible for the sales cycle from deal origination to closure and successful handover to the Operation Management.
Bring an understanding of the marketplace and competitor offerings to drive EXL’s growth strategy and investments.
Act as Client Partner to the Banking Domain and be responsible for significantly growing EXL revenues within existing accounts.
Collaborate and develop 3rd party and advisor relations to build credible EXL voice in the geography and generate opportunities from this channel.
Propose, submit and handle proposals with full ownership and accountability for the opportunity.
Requirements
Large Account Management experience within Banking domain.
Experience managing relationships with CDOs, CROs, COOs, CTOs, CIOs, Customer Service Directors.
Balance multiple, concurrent deals to achieve challenging growth targets.
Effectively identify and translate client needs into EXL services.
Develop an understanding of customers’ business needs and match them with EXL’s capabilities.
Work effectively across the EXL organization and partner with team members.
Be a key intermediary between the service delivery team and the customer.
Astute at identifying and qualifying opportunities within an existing account base.
Proven ability to convert relationships into commercial engagements.
MBA or post-graduate or equivalent professional qualification.
15+ years of post-qualification experience.
Benefits
A competitive salary with a generous bonus
Private healthcare
Critical illness life assurance at 4 x your annual salary
Income protection insurance
A rewarding pension
Cashback cards for discounts and promotions
Cycle Scheme for savings on bikes and cycling accessories
Professional and personal development opportunities
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