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About the role
- VP, Casualty Claims managing a team and overseeing complex casualty claims for Arch Insurance. Driving strategic initiatives to improve outcomes across jurisdictions in the United States.
Responsibilities
- Oversee the management and resolution of complex casualty claims across our commercial lines portfolio.
- Lead a team of claims professionals, ensuring high-quality claim handling.
- Drive strategic initiatives to improve outcomes for high-severity, complex general liability, auto, excess, and umbrella claims.
- Provide technical expertise and oversight to a Casualty Claims department directly handling complex casualty coverage issues.
- Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning.
- Collaborate with Underwriting, Risk Management, Actuarial, TPAs and other stakeholders.
- Assist with development of Claims annual operational goals, objectives and budgets.
- Manage the Trial Committee process, including review of cases set for trial and development of resolution strategies.
- Oversee reserve reviews and ensure timely and accurate reserving practices for casualty claims.
- Conduct training sessions on current topics and facilitate both internal and external partnership calls.
- Partner with other business unit leadership to ensure consistency in process and quality claim handling across business units.
- Identify opportunities for loss cost reduction and support strategies that improve financial outcomes.
- Work on various claims-related projects as needed.
- Develop and implement strategies relative to coverage issues.
Requirements
- Minimum of 12 + years of experience in the insurance industry handling coverage issues and casualty claims, including general liability, auto, excess, and umbrella.
- 7 + years of demonstrated management experience leading a team of claims examiners in primary and excess.
- Licenses in multiple jurisdictions.
- Applicants must possess or obtain proper and active adjuster licensing in all applicable states within three months of hire.
- Demonstrated ability in analyzing, organizing and presenting information in a clear and succinct manner.
- Detailed technical knowledge of casualty claims handling with the ability to advise Claims Examiners on complex cases.
- Ability to analyze complex coverage issues and draft coverage disclaimers/Reservation of Rights letters.
- Casualty Claims Audit experience.
- Demonstrates strong executive presence with internal and external stakeholders.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
- Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
- Strong problem-solving, critical thinking, analytical, organizational, and time management skills.
- Demonstrated ability in taking part in active strategic discussions.
- Demonstrated ability in working independently and in a team environment.
- Excellent presentation skills & ability to make decisions in a team-based environment.
- Willing and able to travel 15%.
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
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