VP leading 500+ employees for Canadian Shared Services at Sun Life. Focusing on operational excellence and client satisfaction while implementing shared services strategy.
Responsibilities
Lead a team of 500+ employees delivering differentiated services to Sun Life businesses across Canada
Develop and execute the overall shared services strategy
Oversee daily operations focusing on efficiency, quality, and customer satisfaction
Foster a client-focused culture and develop key relationships
Requirements
10+ years in senior leadership roles managing large, complex operations
Proven experience leading shared services bringing innovative ideas and achieving strong partner satisfaction
Degree in relevant field such as business, engineering or technology
Deep knowledge of shared services processes and methodologies including Lean management techniques and Six Sigma tools
Strong strategic thinking, communication, financial acumen and relationship building skills
Bilingualism (French, English) for Quebec involvement
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