VP of Design guiding design philosophy at Mercury, a financial technology company. Leading design teams and ensuring high quality and craft in product design.
About the role
- VP leading 500+ employees for Canadian Shared Services at Sun Life. Focusing on operational excellence and client satisfaction while implementing shared services strategy.
Responsibilities
- Lead a team of 500+ employees delivering differentiated services to Sun Life businesses across Canada
- Develop and execute the overall shared services strategy
- Oversee daily operations focusing on efficiency, quality, and customer satisfaction
- Foster a client-focused culture and develop key relationships
Requirements
- 10+ years in senior leadership roles managing large, complex operations
- Proven experience leading shared services bringing innovative ideas and achieving strong partner satisfaction
- Degree in relevant field such as business, engineering or technology
- Deep knowledge of shared services processes and methodologies including Lean management techniques and Six Sigma tools
- Strong strategic thinking, communication, financial acumen and relationship building skills
- Bilingualism (French, English) for Quebec involvement
Benefits
- Various incentive plans
- Flexible work arrangements
- Professional development opportunities
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