VP, Retirement Advisor Consultant focused on educating Advisors and maintaining strong relationships in the retirement plan marketplace for Fidelity. Engaging in business planning and supporting sales efforts.
About the role
- Vice President providing leadership for the Ombuds and Ethics Program at Synchrony. Developing compliance frameworks and overseeing case management in financial services.
Responsibilities
- Provide strategic direction and oversight for the organization’s Ombuds Office
- Oversee the end-to-end ombuds case management lifecycle
- Establish and maintain case management standards and controls
- Implement and monitor a case review/QA cadence
- Develop robust trend and insights reporting from case data
- Drive the design, implementation, and ongoing enhancement of compliance frameworks
- Collaborate closely with cross-functional partners to ensure compliance standards and ethical practices
Requirements
- Bachelor's degree and 5+ years financial services experience
- Minimum 5+ years of progressive experience in ethics, risk management, operational risk, and compliance with 5 years in leadership role
- Experience using eGRC platforms and data analytics tools to support compliance monitoring, quality assurance, and reporting
- Excellent interpersonal and communication skills.
Benefits
- Flexible work arrangements
- Professional development
- Bonuses
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