Account Executive driving sales and building long - term customer relationships for a fast - growing SaaS platform. Collaborating with sales teams to identify solutions and close deals to boost customer satisfaction.
About the role
- Manage a portfolio of VIP users in iGaming, creating tailored offers and monitoring KPIs. Establish relationships and ensure user satisfaction while expanding the VIP segment.
Responsibilities
- Manage a portfolio of VIP users with the objective of retaining and increasing user values
- Establish a 1-1 relationship with users, Creating tailor made offers for personalised service
- Monitor and Analyse KPIs - identifying patterns and trends of the users
- Budget Management - Ensure the relevant KPIs are acceptable with valid reasons
- Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio
- Manage users’ expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc
- Monitor and contact potential customers to expand the VIP segment
- Profiling of VIP users
- Coordinate with CRM team to ensure there are regular communications established that may include relevant offers
Requirements
- Minimum 2 years in iGaming CS, or minimum 1 year in iGaming VIP
- Fluent in German Language (written & spoken)
- Strong communication skills including: negotiating, mitigating and critical reasoning
- Analytical skills including: ability to interpret data and prioritize action items.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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