Vice President of Operations responsible for program management and client satisfaction in affordable housing. Leading a team of Directors and Managers across complex projects.
Responsibilities
Drive the strategic direction, execution, and impact of our national program management portfolio.
Lead a high-performing team of Directors and Managers overseeing complex projects.
Champion operational excellence, financial performance, and client satisfaction.
Serve as the executive representative for AMA with clients and stakeholders.
Define and implement KPIs, success metrics, and accountability structures.
Requirements
Master’s degree in Public Administration, Urban Planning, Business, or related field preferred.
PMP, Lean Six Sigma, or comparable certification strongly preferred.
Over 15 years of executive leadership experience across startups, growth-stage enterprises, and consulting environments.
Recognized for balancing strategic vision with hands-on operational execution.
Experience with executive and strategic advisor supporting multiple organizations.
Extensive experience with full P&L ownership across multiple business units and contracts.
Benefits
Extensive travel required based on project assignments and client locations
Commercial Operations Manager responsible for coordinating commercial activities and optimizing sales strategies at EIT Urban Mobility. Ensuring alignment between strategy, marketing, and client engagement processes.
Manager overseeing Certified Applicator Programs and secure launches for PPG. Collaborating with multiple teams to ensure compliance and performance across product launches.
Oversee logistics within Export Packers' International Trading Division, managing global logistics operations. Lead a high - performing team and ensure temperature - controlled operations across various regions.
VP of Technology Operations & Support at Aviso, leading technology operations and support in wealth management sector. Collaborating with senior management to define and deliver IT strategy and services.
Customer Operations Assistant role focusing on invoice approval and guiding clients through payment processes. Ensuring customer satisfaction in a hybrid fintech environment.
Catalogue Operations Associate generating labelled data to enhance Deliveroo’s Machine Learning models. Collaborating with teams to improve accuracy and develop new models.
Support Operations Manager leading support team to ensure smooth experience in mental health care. Own operational aspects, optimize support technology, and drive customer satisfaction in a hybrid setting.
Customer Operations Support contributing to financial services at PostFinance. Handling client orders and ensuring compliance with regulations in a collaborative environment.
Customer Operations Support at PostFinance, ensuring effective processing of client orders and regulatory compliance. Collaborative role improving processes for a digital finance leader.
Logistics Operations Professional at CEVA Logistics managing freight and transportation services in defense sector. Building client relationships and ensuring compliance with logistical documentation.