Account Manager responsible for customer relationships in Southeast service territory at Xcel Energy. Drive customer satisfaction through account management strategies and energy services negotiations.
About the role
- VP of Channel Partnerships leading strategic initiatives to enhance revenue and market expansion for iManage's SaaS offerings.
Responsibilities
- Defining clear partnership goals (e.g., revenue growth, market expansion, product enhancement) and creating a structured approach for how partnerships support the customer journey and lifecycle
- Establishing criteria for selecting, prioritizing, and scaling strategic partners
- Leading and directing the channel partnerships team
- Negotiating partner agreements, structuring incentive programs, and maximizing program ROI
- Cultivating strong relationships with customers, industry leaders, and stakeholders
- Driving joint go-to-market activities, co-selling, and account coordination with partners
- Collaborating with Legal, Finance, and Operations to ensure partnerships are compliant, scalable, and operationally sound
- Partnering with Product and Engineering to influence roadmaps
- Presenting partnership strategies, performance metrics, and KPIs to executive leadership
- Monitoring KPIs and holding partners accountable to agreed performance expectations.
Requirements
- Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree preferred
- 10+ years of experience in channel, alliances, or strategic partnerships within SaaS or enterprise technology
- Proven ability to define, scale, and execute partnership strategies that deliver measurable revenue and customer value
- Strong track record negotiating agreements and building incentive programs
- Executive presence and influencing skills with the ability to secure alignment at the highest levels
- Experience driving cross-functional collaboration with Sales, Product, Finance, Marketing, and Customer Success
- Data-driven approach to managing partner performance and making strategic decisions.
Benefits
- Comprehensive Health/Vision/Dental/Life Insurance
- 401k Retirement Savings Plan with a company match up to 4%
- Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
- Flexible time off policy
- Multiple company wellness days each year
- Access to RethinkCare, a global behavioral health platform.
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