Demonstrate a strong understanding of user-centered design principles and techniques and advocate for them across the organization
Build a deep level of trust with our clients
Constantly look for tools and processes that will make us more efficient and elevate our work
Plan and facilitate research activities (both user and stakeholder) and UX design workshops with stakeholders, build design artifacts necessary to conduct concept testing/usability testing and produces reports
Be accountable for defining key user interface behaviors through the use of experience models, personas, storyboards, site maps, flow diagrams, wireframes, mockups, interactive prototypes, simulations, service blueprints, etc. and be comfortable presenting that thinking to our clients
Translate customer insights into tangible design deliverables within defined timelines. Think beyond boundaries to create design direction
Develop and maintain user interaction design guidelines as part of our clients’ larger UX design system initiatives
Develop and/or use appropriate UX design and evaluation processes and/or efficiency and cost measurements to ensure that any design solution meets or exceeds defined needs and strategies
Be willing to be fearless about driving new ideas, and finding simple and powerful ways to communicate them
Collaborate with other internal disciplines (strategists, UI designers, writers, business analysts, front-end developers, back-end developers, PMs) throughout our agency, as well as client stakeholders, to deliver innovative and effective user experience solutions to our clients, and ultimately their customers
Requirements
5+ years’ experience as a UX professional, skilled in human centered design; able to demonstrate expertise in both information architecture and digital interactive experience design for component driven, responsive web and mobile applications
Proven experience “owning” projects from start to finish
Ability to lead UX workshops with team members and clients
Experience with using research and data to guide your recommendations
Experience designing complex and/or task-based applications for content-heavy as well as transactional websites
Proficiency with Figma. Sketch and Adobe Creative Cloud experience is a plus
Experience with presentation/prototyping tools like Figma, InVision, Marvel, Axure, Adobe XD, HTML/JS/CSS, or other tools
Knowledge of the best practices for UX and interaction design for responsive experiences
An understanding of accessibility design issues
• Great portfolio of customer experience examples and storytelling, featuring user research activities, audience definition and experience mapping, site/app-mapping, wireframing, prototyping, and functional spec writing
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