Donor and Perfusion Services Manager overseeing organ procurement and perfusion services at the University of Miami Transplant Center. Responsible for evaluating organ referrals and coordinating surgical recovery of organs.
About the role
- Manager of Transportation Services providing oversight of NEMT & NMT programs at IEHP. Ensuring safe and timely transportation services and high-quality call center operations.
Responsibilities
- Provides strategic oversight of all transportation services across NEMT & NMT
- Oversight of the call center, trip scheduling, quality assurance, broker/provider relationships, and regulatory compliance
- Sets long-term goals and departmental direction
- Provides strategic and operational leadership for all aspects of the transportation (NMT & NEMT) program
- Ensures that members receive safe, reliable, and timely transportation services
- Maintains high-quality call center operations and full adherence to federal, state, and contractual requirements
- Commitment to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation
Requirements
- At least five (5) years of leadership experience in NEMT, healthcare operations, call center management, or transportation services required
- Experience in a lead capacity also counts as leadership experience
- Experience managing call center operations, quality teams, and vendor/provider relationships
- Strong knowledge of Medicaid/Medicare NEMT requirements, CMS regulations, HIPAA, ADA, and FWA standards
- Project management and team building experience essential
- HMO, Managed Care setting, or Transportation Operations/industry experience preferred
- Bachelor’s degree in Healthcare, Business Administration, Transportation, or related field from an accredited institution required
- In lieu of the required degree, a minimum of eight (8) years of additional relevant work experience is required for this position
- This experience is in addition to the minimum years listed in the Experience Requirements above
- Master’s degree in MPH, MA, MSN, MBA, or related field from an accredited institution preferred
- Must obtain the NEMTAC Certified Transport Specialist (CTS) certification within six (6) months of hire
- Must have a valid California Driver’s license and valid automobile insurance
- Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
- Strong knowledge of state and federal requirements and regulations of CMS, DHCS, DMHC, and NCQA
- Knowledge of Medi-Cal managed care
- Understanding and sensitivity to a multi-cultural environment and community
- Strong knowledge of Medi-Cal/Medicare managed health care preferred
- Knowledge of service delivery in a call center environment
- Knowledge of Managed Care Operational systems and procedures
- Proven leadership with ability to manage large, diverse teams across call center and vendor operations
- Strong knowledge of call center workforce management, SLAs, and quality assurance
- Skilled in vendor negotiations, contract management, and provider compliance oversight
- Strong financial management and budget planning experience
- Proficiency in data analytics, Microsoft Office, and Transportation Management Systems
- Excellent communication, conflict resolution, and stakeholder management skills
- Ability to coach and mentor others, must have a high degree of patience, attention to detail, and time management capabilities
- The ability to prioritize competing priorities
Benefits
- Competitive salary
- Hybrid schedule
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Manager overseeing global study delivery for clinical research projects at AstraZeneca, collaborating with internal teams and external providers to ensure efficiency and compliance.
Product Manager at Polaris responsible for Off - Road Division product lifecycle and market strategy. Analyzing market data and leading cross - functional teams for successful execution.
Manager of Investigations managing investigations of reportable incidents in Alberta. Leading a team to ensure compliance with Occupational Health and Safety legislation and liaising with various stakeholders.
Manager responsible for overseeing grants and contracts in Alberta's Child Care system. Engaging stakeholders and ensuring compliance with legislative frameworks while maintaining program accountability.
Manager overseeing Alberta's gas distribution operations and safety while engaging with stakeholders. Provides leadership and strategic direction for the development and maintenance of rural utility systems.
Manager leading the Industry Relations unit supporting industry growth and economic development initiatives. Engaging stakeholders, analyzing intelligence and providing strategic direction for government policy.
Senior Manager, EHS providing leadership for environmental health and safety programs at BD. Overseeing compliance and driving cultural transformation across multiple sites.
Landed Cost Optimization Manager overseeing supply chain cost drivers to minimize landed costs at BD. Collaborating across departments to enhance sourcing and logistics while ensuring compliance.
Assistant Store Manager at Specsavers overseeing store operations and leading a dedicated team in providing eye and hear care solutions. Focused on supporting team growth and community engagement.