Lead diagnostics development and commercialization for GSK's Oncology portfolio. Manage cross - functional teams to deliver innovative diagnostics while ensuring compliance with regulations.
About the role
- Training Director at a company ensuring world-class client support through strategic Training & Development programs for Virtual Assistants and staff. Leading continuous improvement and measuring impact across teams.
Responsibilities
- Lead the strategic design, implementation, and continuous improvement of all Training & Development programs.
- Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world-class client support.
- Develop and execute a training roadmap aligned to company goals and client requirements.
- Design onboarding, soft skills, communication, and client-specific technical training for new VAs.
- Build leadership and upskilling programs for tenured VAs, supervisors, and managers.
- Integrate competency-based frameworks to measure and improve performance across departments.
- Lead and mentor Training Managers, Trainers, and Instructional Designers.
- Partner with Operations, Quality, Recruitment, and Client Success to identify gaps and deliver solutions.
- Oversee blended delivery (e-learning, live sessions, simulations, coaching, workshops).
- Evaluate/adopt LMS and learning tools; use analytics to measure effectiveness.
- Ensure consistency across remote and international teams.
- Track impact with KPIs (e.g., AHT, QA scores, CSAT) and drive continuous improvement.
- Maintain documentation; ensure compliance with standards and client SLAs.
Requirements
- Bachelor’s in Education, Psychology, Business, or related (Master’s preferred).
- 8+ years in Learning & Development; 3+ years in a senior leadership/Training Director role.
- Proven experience scaling programs in BPO/outsourcing/VA environments.
- Strong remote-workforce and virtual learning strategy expertise.
- Excellent leadership, communication, and stakeholder management.
- Proficiency with LMS and e-learning tools (e.g., Articulate, Rise, Canva, Captivate) and analytics platforms.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Major Gifts enhancing individual giving for Chicago Abortion Fund. Leading major gifts and planned giving initiatives with high - net - worth individuals to secure significant commitments.
Regional Liaison Director leading the Field Medical Affairs team at AstraZeneca. Executing medical strategies to transform cardiovascular and renal care.
Director of After School Programs at Camp Fire Alaska empowering youth through community programs and partnerships. Leading teams and ensuring quality across after - school initiatives in Anchorage, Alaska.
Adjoint Director managing medical and social establishments in France. Leading strategic projects and coordinating resources with a focus on patient care and quality improvement.
Publishing Director responsible for driving commercial growth and audience engagement in B2B media. Leading strategic decisions across a portfolio of brands in a hybrid work environment.
Director leading the Influencer & Celebrity Relations team at BPCM, a women - led PR agency. Collaborating with teams across LA, NY, and London to drive celebrity partnerships.
Leadership role for developing strategies and expanding partnerships in an international exhibition context. Overseeing a team and contributing to the growth of Fruit Logistica, a major global trade fair.
Senior Director, Strategy responsible for driving client acquisition and business development for pharmaceutical and biotech partners. Collaborating with Insights teams and leading sales strategies.
Director of Maintenance overseeing all maintenance operations at a healthcare facility. Responsible for safety, compliance, team management, and budget oversight.