Hybrid Tower Manager – Infrastructure Core Applications

Posted last month

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About the role

  • Manage the portfolio, lifecycle, and service delivery of infrastructure core applications, ensuring performance, availability, and business continuity
  • Define and maintain technology standards and roadmaps, ensuring alignment with IT governance frameworks (ITIL, ISO 27001/2, GDPR) and industry best practices
  • Identify and implement scalable, secure IT solutions that enhance operations and support Intersnack’s digital transformation goals
  • Ensure life cycle management and disaster recovery strategies, including automated backups of application data and configurations
  • Oversee vendor and third-party service providers to ensure strong service delivery and contract performance
  • Monitor and report on service metrics, track performance against SLAs, and identify areas for improvement
  • Resolve complex technical incidents in collaboration with partners and manage change processes to minimise operational risk
  • Support internal teams across various Intersnack locations and report to the Team Lead IT Infrastructure Services

Requirements

  • Extensive professional background in IT, with proven expertise in IT service management, infrastructure operations, and leadership
  • Proven hands-on experience managing Active Directory in hybrid environments (On-Prem and Entra ID); familiarity with Adaxes is a plus
  • Strong knowledge of email infrastructure (SMTP), PKI certificate management, file sharing, and secure printing solutions (vendor-agnostic)
  • Experience with DNS (internal AD-based and external), system patching, and core application upgrades
  • Solid understanding of ITIL-based service management and experience supporting global IT operations
  • Analytical and problem-solving mindset with experience in capacity planning and service optimisation
  • Excellent communication skills and a service-oriented approach to stakeholder and vendor engagement
  • Familiarity with vendor management, contract tracking, and cost awareness
  • Ability to work effectively in a complex collaborative matrix environment with virtual multicultural teams
  • Strong problem-solving and troubleshooting skills, with capacity for mature judgment in challenging situations
  • Strong command of spoken and written English; knowledge of German is a plus
  • Valid work and residence permit required for non-EU applicants
  • Willingness to travel up to 20%

Benefits

  • Continuous learning and professional growth
  • Collaborative workplace
  • Opportunity to work in a truly global IT environment
  • Chance to implement modern infrastructure technologies and shape the group-wide digital journey
  • Support for personal and professional development
  • Travel up to 20% to headquarters or other key Intersnack locations

Job title

Tower Manager – Infrastructure Core Applications

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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