Manage the portfolio, lifecycle, and service delivery of infrastructure core applications, ensuring performance, availability, and business continuity
Define and maintain technology standards and roadmaps, ensuring alignment with IT governance frameworks (ITIL, ISO 27001/2, GDPR) and industry best practices
Identify and implement scalable, secure IT solutions that enhance operations and support Intersnack’s digital transformation goals
Ensure life cycle management and disaster recovery strategies, including automated backups of application data and configurations
Oversee vendor and third-party service providers to ensure strong service delivery and contract performance
Monitor and report on service metrics, track performance against SLAs, and identify areas for improvement
Resolve complex technical incidents in collaboration with partners and manage change processes to minimise operational risk
Support internal teams across various Intersnack locations and report to the Team Lead IT Infrastructure Services
Requirements
Extensive professional background in IT, with proven expertise in IT service management, infrastructure operations, and leadership
Proven hands-on experience managing Active Directory in hybrid environments (On-Prem and Entra ID); familiarity with Adaxes is a plus
Strong knowledge of email infrastructure (SMTP), PKI certificate management, file sharing, and secure printing solutions (vendor-agnostic)
Experience with DNS (internal AD-based and external), system patching, and core application upgrades
Solid understanding of ITIL-based service management and experience supporting global IT operations
Analytical and problem-solving mindset with experience in capacity planning and service optimisation
Excellent communication skills and a service-oriented approach to stakeholder and vendor engagement
Familiarity with vendor management, contract tracking, and cost awareness
Ability to work effectively in a complex collaborative matrix environment with virtual multicultural teams
Strong problem-solving and troubleshooting skills, with capacity for mature judgment in challenging situations
Strong command of spoken and written English; knowledge of German is a plus
Valid work and residence permit required for non-EU applicants
Willingness to travel up to 20%
Benefits
Continuous learning and professional growth
Collaborative workplace
Opportunity to work in a truly global IT environment
Chance to implement modern infrastructure technologies and shape the group-wide digital journey
Support for personal and professional development
Travel up to 20% to headquarters or other key Intersnack locations
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