RS
RELEX SolutionsSolution Consultant, Melbourne
Solution Consultant optimizing RELEX supply chain solutions for clients. Collaborating on project delivery and customer engagement in Melbourne.
About the role
- Provide proactive and reactive remote technical support to clients via telephone, email, and remote control.
- Manage, install, configure, and troubleshoot hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
- Work closely with clients, WOLF staff members, hardware and software vendors, and service providers.
- Respond to monitoring alerts.
- Perform computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
- Perform user account maintenance including adding and removing users, configuring user profiles, and changing passwords.
- Provide technical support to end-users for computer and network related issues.
- Manage onsite and offsite backups, and spin up virtual servers on onsite backup appliances and offsite at the data center in both test and production scenarios.
- Perform proactive work and serve as an escalation point for complex support issues.
- Work with Service Desk, Field, and Project Consultants remotely or onsite to implement projects.
- Provide in-person support to clients visiting the office or onsite at client locations.
Requirements
- At least 5+ years of hands-on IT experience supporting Microsoft networks for small and mid-size businesses.
- Associates or Bachelor’s degree in Information Technology, or equivalent IT support experience, certifications, and/or training.
- Prior MSP experience preferred.
- Industry certifications (Microsoft, CompTIA, etc.) preferred.
- Familiarity with ConnectWise or similar ticketing systems for time and record keeping.
- Extensive technical knowledge and excellent problem-solving skills.
- Excellent customer service skills and initiative to go the extra mile for clients and team members.
Benefits
- Being a team member of the strongest and fastest-growing IT networking company in the region.
- Working in a fun, energetic, and team-oriented hybrid work environment.
- Commitment to professional growth with training and career advancement opportunities, including certification testing support, training, and reimbursement.
- Competitive salary and benefits package including 100% employer-paid medical, vision and dental insurance at the employee level.
- Generous PTO and holiday offerings.
- 401(k) Plan with company match.
- Profit sharing program.
- Monthly cell phone stipend.
- Limited on-call hours for technical employees.
- Social events and volunteering opportunities inside and outside the office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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