CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Responsável por atender as demandas vindas do cliente, solucionando dúvidas e incidentes, garantindo a satisfação do cliente e atendendo a demanda no tempo estipulado.
- Assegurar o atendimento ao cliente, executando os chamados dentro do prazo acordado, garantindo a satisfação do cliente.
- Contribuir para a gestão dos indicadores do departamento, mediante o acompanhamento mensal, identificando e executando ações de melhoria quando necessário.
- Apoiar os funcionários do departamento auxiliando na solução e condução dos chamados.
- Apoiar e executar projetos da área mediante identificação de problema sem solução definitiva/atualização.
- Realizar simulações de chamados no ambiente de teste para situações relevantes para o cliente.
- Garantir a documentação das soluções do Suporte através da criação e atualização da base de conhecimento da ferramenta de chamados.
- Participar dos treinamentos dos sistemas, de forma presencial ou online, ampliando o conhecimento no atendimento.
Requirements
- Ensino Médio Completo
- Diferencial: Cursando Superior/Tecnólogo
- Experiência com atendimento TI/Administração
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PG
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