App Support Engineer providing 2nd line support and customer relationship management. Working with internal teams to resolve issues and support client applications in a hybrid setting.
About the role
- Customer Support Engineer providing Level 1 support for Landis+Gyr customers using Converge software. Responsible for incident resolution, customer communication, and internal collaboration.
Responsibilities
- Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
- Resolve problems with the best ability, case escalation to more senior members of the team, or L2
- Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
- Focus on root-cause analysis to resolve a problem
- Provide work-around, technical notes and Knowledge Articles
- Provide additional information and sample devices for L2/L3 by request
- Represent Company in a positive, professional manner when working with both external and internal customers
- Perform other services related tasks as assigned
- Support Sales in technical offer preparation with best practise system project deployment
Requirements
- Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
- Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
- Experience in the utility and/or energy management industry is desirable
- Experience in working in multicultural / distributed environment
- Very good communication and negotiation skills with focus on customer
- Problem Solving and Decision Making
- Good Comand of English and Czech/Slovak, French or German is an advantage
Benefits
- CAFETERIA system
- Multisport Card
- pension contribution
- Yearly bonus
- unlimited access to Online Learning platforms
- Employee Share Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
IT Second Level Support Engineer handling incidents and technical analysis in client systems at SMAVOO GmbH. Collaborating closely with service teams and project teams for IT solutions.
Onsite Support Technician providing hands - on technical support for end users. Ensuring reliable operation of desktops, laptops, and mobile devices at Atos in Monterrey.
Tier 1 Technical Support Specialist providing technical assistance for EV chargers at a global technology firm. Handling customer inquiries and troubleshooting issues related to electric vehicle charging.
Technical Support Specialist providing Tier 1 support for EV charging stations in Lisbon area. Fluent in German and English, troubleshooting and assisting customers on call.
Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.
Specialist collaborating on technical support for regulatory submissions in pharmaceutical industry. Working closely with regulatory affairs and R&D teams for Canadian and international markets.
Technical support analyst role providing first - level assistance between travel users and system technicians. Involves training users and managing technological deployments in a hybrid work environment.
Technical Support specialist providing global assistance for technical inquiries and issues. Collaborating with teams for continuous improvement and occasional on - site problem - solving.