Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Customer Support Engineer providing Level 1 support for Landis+Gyr customers using Converge software. Responsible for incident resolution, customer communication, and internal collaboration.
Responsibilities
- Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
- Resolve problems with the best ability, case escalation to more senior members of the team, or L2
- Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
- Focus on root-cause analysis to resolve a problem
- Provide work-around, technical notes and Knowledge Articles
- Provide additional information and sample devices for L2/L3 by request
- Represent Company in a positive, professional manner when working with both external and internal customers
- Perform other services related tasks as assigned
- Support Sales in technical offer preparation with best practise system project deployment
Requirements
- Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
- Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
- Experience in the utility and/or energy management industry is desirable
- Experience in working in multicultural / distributed environment
- Very good communication and negotiation skills with focus on customer
- Problem Solving and Decision Making
- Good Comand of English and Czech/Slovak, French or German is an advantage
Benefits
- CAFETERIA system
- Multisport Card
- pension contribution
- Yearly bonus
- unlimited access to Online Learning platforms
- Employee Share Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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