Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
- Resolve problems with the best ability, case escalation to more senior members of the team, or L2
- Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
- Focus on root-cause analysis to resolve a problem
- Provide work-around, technical notes and Knowledge Articles
- Provide additional information and sample devices for L2/L3 by request
- Represent Company in a positive, professional manner when working with both external and internal customers
- Perform other services related tasks as assigned
- Support Sales in technical offer preparation with best practise system project deployment
Requirements
- Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
- Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
- Experience in the utility and/or energy management industry is desirable
- Experience in working in multicultural / distributed environment
- Very good communication and negotiation skills with focus on customer
- Problem Solving and Decision Making
- Good Comand of English and Czech/Slovak, French or German is an advantage
Benefits
- CAFETERIA system
- Multisport Card
- pension contribution
- Yearly bonus
- unlimited access to Online Learning platforms
- Employee Share Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
CO
ContentsquareIT Support Engineer
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
SO
Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.
LG
LSEG (London Stock Exchange Group)Senior Engineer, Applications Support
Senior Engineer Applications Support Engineering providing support for Managed File Transfer and Workload Scheduling. Collaborating with a team to enhance automation and operational efficiency.
HG
Hermann Sewerin GmbHTechnical Support Manager
Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI - assisted tools in technical support.
RE
ResMedWorkday Support Analyst
Workday Support Analyst developing and maintaining IT applications based on business requirements for ResMed. Collaborating with stakeholders and managing technical solutions for the HCM platform.
2I
2 Circle, Inc.Technical Analyst
Technical Analyst supporting B - 1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.