Hybrid Junior Travel Tech Support Analyst

at AAA

• Job title: Junior Travel Tech Support Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: $25 per hour
• Degree requirement: High School Diploma
• Tech skills: Apollo
• Location requirements: Hybrid, United States

About the role

• Technical support analyst role providing first-level assistance between travel users and system technicians. Involves training users and managing technological deployments in a hybrid work environment.

Responsibilities

• Provides first-level liaison assistance between travel users and system technicians and/or other business areas
• Serves as a team member on projects to include formulating, coordinating, controlling, monitoring, and reporting on project development efforts
• Identifies field automation processing and operational requirements for intranet/internet applications
• Documents, enhances, updates, and audits department and field automated systems as required
• Modifies systems in response to department needs
• Audits output to ensure integrity and accuracy of data
• Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and problem resolution
• Assists with problem resolution and supports ongoing system utilization
• Assists in training field travel users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals
• Conducts presentations as needed
• Assists in coordinating the development and distribution of user training materials for internally developed travel systems and applications
• Assists with deployment of technology (application software, hardware, etc.) in field locations and administration
• Provides support for installation of PC hardware and application software in field or administrative locations
• Provides support at field locations or via phone as required

Requirements

• High school diploma or equivalent
• Use of APOLLO and/or other travel reservation systems
• Experience analyzing information and data flows within automated systems
• Experience working effectively in a team environment
• Experience analyzing and resolving operational or technical problems
• Experience identifying and presenting process improvement opportunities
• Experience formatting data for reports and presentations
• Experience managing multiple priorities and meeting deadlines under pressure
• Knowledge of automation opportunities and process optimization concepts
• Ability to research alternatives and recommend solutions
• Ability to assist with implementation of field automation tools
• Ability to support user training for automation tools and systems
• Ability to quickly learn new software applications and systems
• Strong verbal and written communication skills
• Organizational and planning skills
• Proficiency in Microsoft Office applications (Word, Excel, Access, etc.)

Benefits

• A competitive wage $25+/hour