Hybrid In-house Service Technician – Technical Support

at Fischer Panda GmbH

• Job title: In-house Service Technician – Technical Support
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Paderborn, Germany

About the role

• Technical Support specialist providing global assistance for technical inquiries and issues. Collaborating with teams for continuous improvement and occasional on-site problem-solving.

Responsibilities

• Technical support and problem solver: You are the first point of contact for technical questions from customers and service partners worldwide. You analyze faults by phone or email, assist with commissioning, and resolve issues via remote access.
• Handle customer complaints efficiently: You approach customer complaints in a structured way, find solutions, document everything clearly, and ensure sustainable results.
• Travel (approx. 20%): You undertake international assignments (approx. 20%) and carry out commissioning, maintenance, and complex fault analyses on-site at customer locations. Occasionally you also represent the company at trade shows.
• Interfaces & collaboration: You work closely with development, quality management, and production to continuously improve products and service processes.
• Share know-how: You provide technical support to service partners and ensure our expertise is available worldwide.

Requirements

• Completed electrical/electronic vocational training (e.g., as an electronics technician, electrical technician, or equivalent qualification). Further training as a technician or master craftsman is an advantage but not required.
• Initial professional experience in technical support, ideally as a service/customer support technician.
• Solid technical understanding and confident ability to read and interpret circuit/schematic diagrams.
• Independent and structured way of working, strong customer orientation, and excellent communication skills.
• Willingness to travel (approx. 20%), flexibility, and good written and spoken German and English skills.
• Valid driving license (class B/car).

Benefits

• Flexible flextime model and the option to work remotely for a good work–life balance.
• Attractive compensation, including holiday and Christmas bonuses.
• Company bike leasing (JobRad) & corporate benefits.
• Regular company events and a friendly, collegial working environment.
• Scheduled travel instead of permanent field service.
• Varied responsibilities with technical depth.
• Structured onboarding and targeted development opportunities.
• A well-coordinated team with short decision-making paths.