Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
About the role
- Technical Support Analyst responsible for diagnosing technical issues for energy industry customers. Engage in regular system maintenance, troubleshooting, and customer support tasks in a collaborative environment.
Responsibilities
- Diagnosing, re-creating and testing issues raised by our customers through our service desk.
- Performing regular systems maintenance tasks across different deployment models including restarts, patching, monitoring, health checks
- Ensuring all client queries are progressed in a timely manner, within SLAs.
- Troubleshooting and identifying causes of customer problems using a variety of internal and third-party, application-specific tools.
- An enquiring mind and ability to learn new technologies and tools as required to fulfil role.
- A flexible approach to participating in out of hours support on a rotation basis.
- Drive continual improvement through regular provision of feedback from clients and own findings.
- Provide technical expertise, support, and leadership to team members.
- Actively participate in Agile practices such as stand-ups, retrospectives and backlog grooming.
- As a front line support person, ensure that every customer interaction is handled with professionalism and reflects Gentrack’s values.
- To abide by the Compliance Policies and Procedures of the Company.
- Take reasonable care of your own and other people’s Health & Safety in the workplace.
- Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly.
- In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.
Requirements
- 1+ years Commercial Application Support Experience
- Working Knowledge of Agile
- Good working knowledge of relevant technologies and concepts including, SQL, AWS, Java or .Net experience, automation and scripting languages, deploying and upgrading software, system configuration, CRM, Utilities industry.
- Can do attitude.
- A passion for excellence and a commitment to be the best.
- Sound judgement and determination to achieve results with a sense of urgency.
- High attention to detail.
- Strong workload management.
- Strong verbal and written communication skills.
- Experience of using Jira would be beneficial.
- A relevant tertiary qualification or equivalent industry experience or vocational training.
- Troubleshooting and root cause analysis.
- Automation of processes
- Deploying / installing / upgrading enterprise software
- Use of scripting languages
- Debugging
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive package that truly rewards our top talent
- A chance to make a true impact on society and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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