Contact Us

Hybrid Technical Support Analyst

at Gentrack Ltd (Global)
Visit Gentrack Ltd (Global) websiteVisit Gentrack Ltd (Global) LinkedIn

Posted last week

Apply now

About the role

  • Diagnosing, re-creating and testing issues raised by our customers through our service desk.
  • Performing regular systems maintenance tasks across different deployment models including restarts, patching, monitoring, health checks
  • Ensuring all client queries are progressed in a timely manner, within SLAs.
  • Troubleshooting and identifying causes of customer problems using a variety of internal and third-party, application-specific tools.
  • An enquiring mind and ability to learn new technologies and tools as required to fulfil role.
  • A flexible approach to participating in out of hours support on a rotation basis.
  • Drive continual improvement through regular provision of feedback from clients and own findings.
  • Provide technical expertise, support, and leadership to team members.
  • Actively participate in Agile practices such as stand-ups, retrospectives and backlog grooming.
  • As a front line support person, ensure that every customer interaction is handled with professionalism and reflects Gentrack’s values.
  • To abide by the Compliance Policies and Procedures of the Company.
  • Take reasonable care of your own and other people’s Health & Safety in the workplace.
  • Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly.
  • In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

Requirements

  • 1+ years Commercial Application Support Experience
  • Working Knowledge of Agile
  • Good working knowledge of relevant technologies and concepts including, SQL, AWS, Java or .Net experience, automation and scripting languages, deploying and upgrading software, system configuration, CRM, Utilities industry.
  • Can do attitude.
  • A passion for excellence and a commitment to be the best.
  • Sound judgement and determination to achieve results with a sense of urgency.
  • High attention to detail.
  • Strong workload management.
  • Strong verbal and written communication skills.
  • Experience of using Jira would be beneficial.
  • A relevant tertiary qualification or equivalent industry experience or vocational training.
  • Troubleshooting and root cause analysis.
  • Automation of processes
  • Deploying / installing / upgrading enterprise software
  • Use of scripting languages
  • Debugging

Benefits

  • Personal growth – in leadership, commercial acumen and technical excellence
  • To be part of a global, winning high growth organization – with a career path to match
  • A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
  • A competitive package that truly rewards our top talent
  • A chance to make a true impact on society and the planet

Job title

Technical Support Analyst

Job type

Full Time

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

AWSJavaSQL

Location requirements

HybridLondonUnited Kingdom

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Support Engineer jobs
Softcard (acquired by Google)Divisional Pricing Support Analyst

Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.

Hybrid Role
MinneapolisUnited StatesSupport Engineer
$81,563 - $112,100 per year
WalkersSystems Support Analyst

Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.

Hybrid Role
DublinIrelandSupport Engineer
OrganonSenior Business Technical Analyst

Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.

Hybrid Role
United StatesSupport Engineer
$103,100 - $175,300 per year
Blue TechnologyLevel 3 Support Analyst

Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.

Hybrid Role
RecifeBrazilSupport Engineer
R$0 - R$9,000 per month