Lead and manage end-to-end product implementations for clients
Coordinate daily with clients and development teams, keeping both sides aligned and accountable
Oversee and coordinate developer activities: track tasks, monitor status, and ensure quality and deadlines are met
Serve as main point of contact for delivery; report to the VP of Client Delivery
Provide product expertise to clients and serve as a trusted advisor during implementation
Proactively identify and resolve issues to keep projects on track
Maintain clear and consistent communication with clients, developers, and senior management
Create and maintain project tracking documentation and regular status reports
Lead the end-to-end implementation of AI-powered privacy compliance solutions for enterprise customers
Requirements
3+ years of experience in Project Management, Software Implementation, or Customer Success roles
Strong communication and interpersonal skills for working with both clients and internal teams
Technical knowledge related to SaaS products or cloud-based platforms
Demonstrated ability to manage multiple projects and cross-functional stakeholders simultaneously
Excellent problem-solving, organizational, and time-management skills
Proven client-facing experience, ideally in a B2B/SaaS environment
Comfortable working in cross-functional teams (product, engineering, support)
Ability to work from the office in Falls Church, VA, 3 times per week
Legal authorization to work in the United States on a full-time basis without restrictions; visa sponsorship may be offered to candidates currently residing in the U.S.
Bonus: background in privacy and knowledge of regulations (GDPR, CCPA, etc.)
Benefits
100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
401(k)
Hybrid schedule (3 days per week)
Paid vacation
Company-paid life insurance coverage
Tuition reimbursement program
Rapid career growth opportunities
Collaborative company culture and supportive, inclusive environment
Company-paid events, celebrations, and in-office dinners
Company-paid relocation package (may be negotiable)
Offers Bonus
Opportunity to make a significant impact in the field of data privacy and AI
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