Technical Program Manager working at Sift intersection of technical implementation and customer success. Delivering maximum value to sophisticated engineering organizations with a robust platform.
About the role
- Act as the primary technical point of contact for strategic partners, understanding their APIs, integration models, SLAs, and roadmaps.
- Translate partner requirements and changes into actionable delivery plans for PPRO’s internal teams.
- Build deep technical understanding of payment systems, data flows, and architectures to anticipate integration challenges and ensure compliance with PPRO standards.
- Own end-to-end delivery of large, multi-team technical programs — from scoping and planning through to execution and launch.
- Define and manage delivery plans, milestones, dependencies, and risk mitigation strategies.
- Maintain visibility and accountability across engineering, product, architecture, and operations.
- Establish and track KPIs, SLAs, and success metrics to measure program effectiveness.
- Orchestrate alignment between product, engineering, architecture, security, compliance, and partner success teams to deliver high-impact customer and partner outcomes.
- Provide clear, transparent communication across all levels — from technical teams to senior executives and external partners.
- Deliver structured reporting, risk assessments, and escalation management to ensure informed decision-making.
- Identify and drive process and tooling improvements that enhance the efficiency, predictability, and quality of program delivery.
Requirements
- Proven record of managing programs directly with software engineering teams.
- Experience building technical roadmaps, managing releases, and coordinating cross-functional schedules.
- Strong technical understanding of system design, architecture, and cloud-based solutions.
- Excellent stakeholder management, communication, and leadership skills.
- Ability to work independently, manage ambiguity, and deliver results in fast-paced environments.
- Experience in payments, finance or e-commerce domains.
- Experience in project management disciplines (scope, schedule, budget, quality, risk, critical path).
- Familiarity with KPIs/SLA frameworks.
- Proficiency in Jira, Confluence.
- Strong analytical, problem-solving, and design thinking skills.
Benefits
- Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
- Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
- Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
- Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
- Workplace Nursery Scheme - Save on childcare through salary exchange.
- Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.
- Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Job title
Job type
Experience level
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Degree requirement
Tech skills
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