Renewal Manager at Mixpanel managing customer renewals and driving revenue retention outcomes. Collaborating cross - functionally to ensure customer success in B2B SaaS environment.
About the role
- Tech Delivery Manager acting as a focal point between consultants and clients at a technology company. Ensuring performance, risk mitigation, and healthy relationships with stakeholders.
Responsibilities
- Provide continuous monitoring of consultants, assessing technical progress, behavioral development, and level of engagement.
- Conduct structured follow-up rituals (7/45/90-day journeys, monthly 1:1s, and delivery checkpoints).
- Collect feedback from managers and cross-reference perceptions with consultants' deliverables.
- Create and monitor individual development plans (IDPs).
- Ensure assignments align with each professional's skills and expectations.
- Identify signs of misalignment, demotivation, or overload, proposing preventive actions.
- Update and monitor the **Risk Matrix**, considering technical and behavioral criteria.
- Classify risks by type (voluntary resignation, involuntary termination, internalization, or repositioning).
- Develop preventive and corrective action plans in partnership with the Commercial, People, and Technical areas.
- Ensure effective communication with client managers to mitigate impacts.
- Act as the primary point of contact between allocated consultants and the client.
- Maintain close contact with client managers and coordinators, tracking perceived value and satisfaction.
- Collect periodic feedback and translate it into improvement plans.
- Work on resolving conflicts, misalignments, and scope adjustments.
- Collaborate closely with Account Management (Commercial) and Recruitment & Selection to ensure quality in retention and the hiring of new professionals.
Requirements
- Solid experience in **fullstack development**, working as a generalist across **back-end, front-end, and mobile**.
- Knowledge of virtualization and containers (Docker).
- Experience with **relational and non-relational databases**, including modeling, querying, and optimization.
- Technical leadership skills, with the ability to guide, motivate, and develop teams.
- Experience in **project management** (planning, estimation, prioritization).
- Experience in **people management** (hiring, technical interviews, and performance evaluations).
- Excellent communication skills, with the ability to translate technical concepts for non-technical audiences.
- Knowledge of **design patterns, software architecture, and development best practices**.
- Experience preparing and presenting reports and metrics to clients and internal leadership.
Benefits
- Collaborative and innovative environment
- Opportunity to work with a diverse team
- Personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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