Clinical Lead Care Manager at Vynca coordinating comprehensive care for clients with complex needs in Riverside County. This hybrid position requires travel throughout the region.
About the role
- Tech Delivery Manager acting as a focal point between consultants and clients at a technology company. Ensuring performance, risk mitigation, and healthy relationships with stakeholders.
Responsibilities
- Provide continuous monitoring of consultants, assessing technical progress, behavioral development, and level of engagement.
- Conduct structured follow-up rituals (7/45/90-day journeys, monthly 1:1s, and delivery checkpoints).
- Collect feedback from managers and cross-reference perceptions with consultants' deliverables.
- Create and monitor individual development plans (IDPs).
- Ensure assignments align with each professional's skills and expectations.
- Identify signs of misalignment, demotivation, or overload, proposing preventive actions.
- Update and monitor the **Risk Matrix**, considering technical and behavioral criteria.
- Classify risks by type (voluntary resignation, involuntary termination, internalization, or repositioning).
- Develop preventive and corrective action plans in partnership with the Commercial, People, and Technical areas.
- Ensure effective communication with client managers to mitigate impacts.
- Act as the primary point of contact between allocated consultants and the client.
- Maintain close contact with client managers and coordinators, tracking perceived value and satisfaction.
- Collect periodic feedback and translate it into improvement plans.
- Work on resolving conflicts, misalignments, and scope adjustments.
- Collaborate closely with Account Management (Commercial) and Recruitment & Selection to ensure quality in retention and the hiring of new professionals.
Requirements
- Solid experience in **fullstack development**, working as a generalist across **back-end, front-end, and mobile**.
- Knowledge of virtualization and containers (Docker).
- Experience with **relational and non-relational databases**, including modeling, querying, and optimization.
- Technical leadership skills, with the ability to guide, motivate, and develop teams.
- Experience in **project management** (planning, estimation, prioritization).
- Experience in **people management** (hiring, technical interviews, and performance evaluations).
- Excellent communication skills, with the ability to translate technical concepts for non-technical audiences.
- Knowledge of **design patterns, software architecture, and development best practices**.
- Experience preparing and presenting reports and metrics to clients and internal leadership.
Benefits
- Collaborative and innovative environment
- Opportunity to work with a diverse team
- Personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Clinical Lead Care Manager managing client healthcare coordination at Vynca. Transforming care for individuals with complex needs in a collaborative environment.
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