Hybrid Leave Case Manager

Posted 4 hours ago

Apply now

About the role

  • Claims Manager assisting claimants with paid leave of absence requests and guiding them through the process at Aflac. Processing paperwork following established procedures and ensuring timely and accurate management responses.

Responsibilities

  • Assists claimants with paid leave of absence requests and guides them through the leave process
  • Processes all leave of absence paperwork according to established procedures and laws
  • Provides timely and accurate responses to associates and all levels of management
  • Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions
  • Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
  • Coordinates correspondence, forms, and other documents via the claim system
  • Generates reports as required; maintains files, inputs and analyzes data
  • Assists management with leave of absence situations

Requirements

  • High School Diploma or Equivalent
  • 1 - 2 years of professional job-related experience
  • Excellent customer service skills
  • Strong communication skills – written, verbal, persuasion, motivation
  • Ability to manage business expectations and resolve concerns
  • Knowledge of absence management industry
  • Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus
  • Knowledge of medical disability management preferred
  • Strong organizational skills
  • Ability to work in a team environment
  • Ability to meet or exceed performance competencies

Benefits

  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO to be used for any reason
  • state-mandated sick leave

Job title

Leave Case Manager

Job type

Experience level

JuniorMid level

Salary

$40,000 - $61,000 per year

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job