Hybrid Team Leader, Customer Service, Heating Customers

Posted 2 weeks ago

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About the role

  • Operational, conceptual and strategic responsibility for customer service
  • Responsibility for customer satisfaction and implementation of measures to improve it
  • Identifying opportunities for process optimization and efficiency improvements
  • Developing KPIs to manage and optimize the team and processes
  • Leading, motivating and developing a five-person team
  • Primary point of contact for the team

Requirements

  • Completed commercial training or a degree in business administration
  • Several years of experience in customer service, ideally in the energy or utilities sector
  • Initial leadership experience
  • Customer-oriented with excellent communication skills
  • Enjoy working with metrics and KPIs
  • Experience with MS Office applications and CRM systems

Benefits

  • 4-day workweek / 36 hours per week
  • Partial remote work possible

Job title

Team Leader, Customer Service, Heating Customers

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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