Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Teamleader in Customer Service for heat customers ensuring customer satisfaction and process optimization. Managing a team of 5 while cooperating closely with departments across GP JOULE.
Responsibilities
- Operational, conceptual and strategic responsibility for customer service
- Responsibility for customer satisfaction and implementation of measures to improve it
- Identifying opportunities for process optimization and efficiency improvements
- Developing KPIs to manage and optimize the team and processes
- Leading, motivating and developing a five-person team
- Primary point of contact for the team
Requirements
- Completed commercial training or a degree in business administration
- Several years of experience in customer service, ideally in the energy or utilities sector
- Initial leadership experience
- Customer-oriented with excellent communication skills
- Enjoy working with metrics and KPIs
- Experience with MS Office applications and CRM systems
Benefits
- 4-day workweek / 36 hours per week
- Partial remote work possible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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