Agente de Atendimento focado em engajamento de parceiros em app de entrega. Oferecendo suporte e ajudando a alavancar vendas através das plataformas digitais.
About the role
- Systems Coordinator responsible for administration and project management of contact center technologies at WeightWatchers. Enhancing operations and customer experience through technology and collaboration.
Responsibilities
- Serve as the primary system administrator for our contact center platforms, including our ACD/IVR system (e.g., Amazon Web Services, workforce management (WFM) software, and quality management (QM) tools, AI integrations).
- Manage user accounts, permissions, and skill assignments remotely.
- Configure and maintain call flows, IVR scripts, and routing strategies.
- Troubleshoot and resolve technical issues for contact center staff, escalating to vendors as needed.
- Run and analyze system reports to identify trends, performance issues, and opportunities for optimization.
- Stay up-to-date on new platform features and functionality, recommending enhancements to improve system performance.
- Lead small to medium-sized projects related to contact center technology and operations, such as system upgrades, new feature rollouts, or process improvements.
- Develop project plans, timelines, and resource requirements.
- Coordinate with internal stakeholders, including IT, training, and leadership.
- Facilitate virtual meetings, provide status updates, and manage project documentation.
- Conduct post-implementation reviews to ensure project goals were met and to identify lessons learned.
Requirements
- 2+ years of experience in a systems administration or technical support role, preferably within a contact center environment.
- Hands-on experience with at least one major contact center platform (e.g., Genesys Cloud, AWS).
- Proven ability to manage multiple tasks and projects simultaneously, with a clear understanding of project management principles.
- Strong problem-solving and analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences. You're comfortable and effective working asynchronously.
- A team player who is proactive, self-motivated, and able to work effectively with cross-functional teams in a remote setting.
Benefits
- Base salary may vary depending on, but not limited to: skills, experience, and location.
- This role is also eligible for a comprehensive benefits package and annual bonus program.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Call Center Representative engaging with pet families to provide emotional support and service conversations. Handling high - volume calls in a compassionate and professional manner for Lap of Love.
Call Center Representative for in - home pet end - of - life care support. Engaging with pet families through a high volume of customer service calls and emotional conversations.
Call Center Representative providing compassionate conversations and customer service for pet families. Join Lap of Love, a leader in in - home, end - of - life care for pets.
Call Center Representative at Lap of Love providing compassionate customer service for pets and families. Engaging in high volume calls in a remote environment with a focus on emotional support.
Call Center Representative providing customer service to pet families at Lap of Love. Engaging in emotional conversations and scheduling appointments in a calming environment.
Call Center Representative managing customer service calls for pet families at Lap of Love. Engaging in emotional conversations and documenting pet information while meeting productivity standards.
Call Center Representative for Lap of Love, offering emotional support and customer service to pet families. High customer call volume with flexible scheduling in a remote environment.
Customer Care Senior Resolution Coordinator handling high volume customer queries via phone, chat, and email. Navigating multiple systems to provide expert customer support and satisfaction.
As a Call Center representative at Gainwell, support clients' health needs through technology. Join a company valuing growth, flexibility, and developmental opportunities.