Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.
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Hybrid Active Engagement Support Agent – Benefits Activation, Delivery App
Posted 2 months ago
About the role
- Agente de Atendimento focado em engajamento de parceiros em app de entrega. Oferecendo suporte e ajudando a alavancar vendas através das plataformas digitais.
Responsibilities
- Contact partners (restaurants) that have recently experienced a drop in activity to re-engage them on the app, helping generate new orders and boost their sales.
- Propose campaigns, discount coupons, menu setup, and any other necessary actions to increase their visibility on the platform.
- Offer affordable investment options.
- Manage and overcome leads' objections to close sales.
Requirements
- High school diploma (completed).
- Ability to work in a home office (remote) model.
- Suitable home workspace (desk, chair, and a quiet environment).
- Reside in São Paulo / Greater São Paulo.
- Availability to work on-site at the Vila Olímpia office when required by the company/management.
- Wired internet connection with at least 10 Mbps (do not use Wi‑Fi).
- Proficiency with multiple work platforms (Zendesk, WhatsApp, telephone, chat, and Microsoft Office).
- Experience in sales-oriented customer service.
Benefits
- Meal allowance.
- Dental coverage.
- Childcare assistance (for children up to 24 months).
- Transportation voucher.
- Life insurance.
- TotalPass.
- Discounts on courses, college tuition, and amusement parks.
- Company-provided laptop, mouse, and headset.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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