Contact Center Representative assisting customers with banking inquiries at TD. Delivering legendary service by resolving issues and offering personalized support to clients.
About the role
- Call Center Representative for Lap of Love, offering emotional support and customer service to pet families. High customer call volume with flexible scheduling in a remote environment.
Responsibilities
- Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
- Provide customer service by engaging in positive interactions with pet families
- Answer a high volume of customer service calls in a work from home/ remote environment
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
- Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
- Meet all productivity, quality, and performance standards
- Go above and beyond to provide stellar customer service to pet families and our veterinarians
- Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
- Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
- Experience working in high call volume, customer service, or call center environments
- A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
- Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
- Previous experience in a work-from-home environment or working with minimal peer interactions
- High attention to detail and ability to adapt to new processes
- Expected to be present for work, on time, every day for the entire duration of their shift**
- Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Benefits
- Medical Insurance Plans with 100% employee funded HSA option available
- Dental and Vision Insurance Plans
- Company Funded Wellness Resources (Mental, Financial, and Physical)
- Life Insurance (Basic, Voluntary, and AD&D)
- Long Term and Short Term Disability Insurance
- Retirement Plan (Traditional 401k with 3% match & Roth 401k)
- Generous Paid Time Off
- Generous Paid Parental Leave
- Bereavement Leave
- Training & Development
- Pet Insurance
- Remote Work From Home
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer service support for TD's Fraud Loss Prevention team assisting clients with inquiries and delivering support. Resolving issues while providing an outstanding customer experience in a hybrid role.
Sales Assistant I providing administrative support for BioPlus Specialty Pharmacy in a hybrid work environment. Answering calls, preparing proposals, and resolving sales issues.
Advisor, Telephone Sales II Intl making outbound calls to international members for renewals and upgrades. Delivering exceptional service and driving sales of ancillary travel products.
Call Center Specialist building lasting member relationships and educating on financial services at Corning Credit Union. Responsible for troubleshooting, resolving inquiries, and processing transactions.
Contact Center Associate I ensuring blood collections goals through donor calls for blood donations. Working remotely mostly with some required in - office training and meetings.
Customer Care Specialist at Camden National Bank providing customer service over the phone. Assisting with banking needs and collaborating with departments for effective solutions.
Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
SAC Analyst managing customer complaints and inquiries for Caixa Residencial. Collaborating with internal teams to ensure quality and resolution of issues.